Customer Service Management

Danielle Richards

**** ***** **** ** #* Xenia, Oh 45385

**** ********* *** **********, ** 45213 Phone 513-***-****

abgle7@r.postjobfree.com

Education

Wilberforce University GPA: 3.0 192 credit hours

Wilberforce, OH

Major - Electrical Engineering Graduation date,

Fall 2012

Work Experience

Speedway

Cashier Wilberforce, Oh August 2011 - Present

Meets and exceeds companies quota

Expert customer service skills, and great interpersonal skills

NNSA Wilberforce University

(National Nuclear Security Administration)

Intern Wilberforce, Oh June 2012 - July 2012

Understanding the process of preparing an emergency action plan and

allocating resources to

communicate all possible threats.

It is important that the emergency management team establish a

coordinated communication

system to respond to incidents.

Creating 3D model of buildings on Wilberforce University Campus.

Using Codecademy to learn how to create and build a web sites.

Alcohol and Tobacco Tax And Trade Bureau

Intern Cincinnati, Oh November 2011 -

January 2012

To assist in creating an online site to upload applications to apply for

a permit.

Tobacco Winery

Brewery Distilled Spirits

Ran test to check for errors to be fixed

Ran test internal and external to improve online site for timing, and

acceptance of information

Fisk University Material Science & Applications Group

Intern Nashville, TN June 2010 - August

2010

Characterization of crystals from growing period through cutting and

polishing up to the testing period.

Paramount Kings Island

Cashier Mason, OH May 2009 - August 2009,

April 2005 -

October 2005

Created a process during slow time to keep staff motivated.

Maintained storage room and facilities to ensure quality products and

service for the customers.

DoD High Performance Computing Internship

Intern Atlanta, GA May 2008 - July 2008

Used Field- Programmable Gate Array (FPGA) to accomplish several tasks

which resulted in...

Helping power consumption

Using the same amount of work for less power

Using more work for less power

Staffmark Temporary Service

Temp Cincinnati, OH November 2007 - June

2011

Jobs pertaining warehouse services, shipping, packing, stocking and

secretary services.

Step up Summer Program

Mentor Wilberforce, OH June 2007 - July 2007

Supervised and tutored 25 students in the areas of mathematics, science,

and engineering

Revised and graded college algebra assignments to improve students'

understanding

Aided to emotional, physical and mental problems of the students

Community Services

Tutoring at Withrow University H.S. 2007 - 2011

Assisted students in math, and science

Taught a method to remembering information

Helped improve test scores by 30%.

Inspirational Speaker at Withrow University H.S.

and Bond Hill Academy Elementary School 2007 - 2011

Inspired students to set goals and accomplish them

Spoke about the reality of college life

Talked about positive dreams and the journey to make them come

true

Teacher's Aide 2006- 2012

Helped improved teachers time management skills, and

organizational skills.

Awards

Wilberforce University

Deans List 6yrs)

Honors Awards 6yrs)

Academic Excellence Awards 4yrs)

Activities

Wilberforce University

Trinity Drumline President (4yrs)

Black Women United Treasurer (5yrs)

Kappa Theta Epsilon Honor Society President (3yrs)

Alpha Kappa Mu Honor Society Vice President (3yrs)

Sigma Alpha Pi Honor Society active member (3yrs)

National Society of Black Engineers active member (4yrs)

Mentor & Mentee Program 2 mentees (3yrs)

Radio member (4months)

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