Quality Assurance Manager

Cathy McGraw

Manual - Quality Assurance Tester

E-mail ***********@*****.***

Phone - 708-***-****

Key Competencies

. communication skills

. work and time management

. attention to detail and high level of accuracy

. information gathering and monitoring

. teamwork and collaboration

. Excellent verbal and written communication skills

. Knowledge of project management principles, practices, techniques, and

tools

Software

Microsoft Office Tools:

Word, Excel, PowerPoint, & Outlook

Captivate:

Create Tutorials

Acrobat Professional:

Create and update PDFs

OpenText/RedDot, iAPPS (Content Management Systems), Dreamweaver:

Content entry and basic HTML changes for websites

Employment history

November 2010 - May 2012

DeVry University Downers Grove

Quality Assurance Tester/Website updates in CMS

. Contribute to the QA of applications - Web and Mobile:

Quality Assurance testing using Style Guides, Wireframes, and

Functional Specifications

. Quality Assurance testing at each stage of development:

Alpha -Test functionality and reporting any defects through bug

tracking system. Retesting after defects are corrected and updating

bug tracker.

Beta -Full review of website or software, testing in agreed browsers

and/or platforms and reporting and defects though bug tracking system.

Retesting after defects are corrected and updating bug tracker.

. Work with developers and project managers on defects found

. Work with developers and project managers on finalizing application

for User Acceptance Testing

Summary:

During my employment at DeVry University I worked with the Marketing

Manager and developer on website updates for devry.edu and keller.edu. I

also worked on 150 community websites. My duties were to do Quality

Assurance testing for each site. I would read each page and report any

discrepancies to the manager and developer. Since these are school

websites, I needed to make sure that there were no words that gave the

impression that the school was giving the student anything but an

education. There were several keywords that I needed to make sure were not

in the text.

Also included in my duties were to check each link to make sure that they

were functional and went to the appropriate website address. Any

discrepancies were reported to the manager and the developer.

Each time the state made a change to their qualifications for grants or

loans the process above would need to be repeated. All webpages needed to

be in compliance at all times.

October 1995 - October 2010

Purple Monkey Studios, Inc. - Oak Park, IL /Bridgeline Software Inc. as of

8-31-07 - Chicago

Quality Assurance Tester/Website updates in CMS

. Manage and contribute to the QA of applications - Web and Mobile:

Developing Quality Assurance test plans using SOW, Taxonomy, Style

Guides, Wireframes, Use Cases, and Functional Specifications

. Quality Assurance testing at each stage of development:

Alpha - Reviewing application using test plans, test functionality and

reporting any defects through bug tracking system. Retesting after

defects are corrected and updating bug tracker.

Beta -Full review of website or software, testing in agreed browsers

and/or platforms and reporting and defects though bug tracking system.

Retesting after defects are corrected and updating bug tracker (JIRA).

. Work with developers and project managers on defects found

. Work with client, developers, and project managers on site-to-site

content conversion

. Work with developers and project managers on finalizing application

for User Acceptance Testing

Summary:

During my employment at Bridgeline, I was the top quality assurance tester.

I taught several other employees the testing methodologies starting with

black-box testing and basic functionality testing to white-box testing and

regression testing needed to make sure that each program/website developed

was in the best condition possible before turning it over to the client.

I have done quality assurance testing for over 17 years utilizing my skills

for proprietary software programs for McGraw-Hill, American Academy of

Pediatrics, Motorola, Marriott Hotels, and many more.

I have worked directly with the clients and developers acquiring the

necessary information to create the test cases. Using the SOW, Functional

Specifications, Wireframes, and Use cases, I extracted the information and

built test cases for each project that I worked on.

Achievements

I received ' Employee of the Month ' several times due to my Quality

Assurance skills and relationships with clients. I worked with Top Clients

- McGraw-Hill (a million dollar contract), as well as Marriot International

Hotels, and American Academy of Pediatrics, establishing long lasting

relationships.

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