Customer Service Representative
Resume:
To learn and apply myself in a positive work environment that this company and job position brings forth. Seeking an entry level position with room for future advancement
Customer Service Representative
3/2/2009-9/29/2011 Teleperformance, Albany, GA
Take inbound calls in a call center setting, Assist customer with issues that they have with their cell phone: such as bill, unexpected charges, adding and removing features, troubleshooting the malfunction of the customer’s phone, selling features that best fit the customer’s usage
Have to multi task with talking with customer and typing and looking for ways to help resolve their issues with different software programs
Always have to apply customer rules
Directory Assistance
04/01/2008-05/30/2008 AT&T, Albany, GA
Made sure that the customers questions and answers about certain numbers and listings was with accuracy and done in a timely manner and good attitude
Provided customers with residential and business numbers
Attend to customers with questions
Cashier/Waitress
04/2007-07/2007 Mary’s Diner, Dawson, GA
Count cash register before open and close of restaurant
Take customer orders
Serve customers
Customer Service Cashier
11/24/2005-1/18/2007 Fred’s Store, Dawson, GA
Assist customers with refunds, layaways, returns of merchandise, finding items in store for customers, and help customers resolve their complaints
Operate cash register
Maintain front area of store
Assistant Inspector
09/2003-12/2003(Seasonal) Georgia Federal Peanut Company, Parrot, GA
Inspect peanuts that ran across belt
Grade peanuts with tools and equipment that was provided, to ensure that peanuts wasn’t too wet or dry
Middle Georgia College, Cochran, GA
1/2003-10/2004
No degree obtain
Major Computer Science
Darton College, Albany, GA
08/2001-12/2002
No degree obtain
Major Computer Information System
Providing good customer service to customers, working with operating systems such as Microsoft Word, Microsoft Publisher, some with Microsoft Excel and Power Point
Mary Gardner
Lemon Street Dawson, GA 39842
Caterer- Mary’s Fine Dinning
Jerrie Marshall
3rd Ave Dawson, GA 39842
Dietary Aid-Dawson Manor Nursing Rehabilitation Center
Jepronica Gardner
Meadow Run Apt Dawson, GA 39842
Albany Technical College Student
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