Customer Service Security
Resume:
Drazen Cosic
Burbank, CA 91506
**********@*****.***
OBJECTIVE:
I am a dedicated security guard with the experience in providing equipment and real property security. In addition, I am a strong headed person with an adjustable nature. Furthermore, I have the ability to take quick decisions and ready to handle any situation. Finally, I offer excellent customer service skills and demonstrate high standards of personal grooming and demeanor, good presentation and service skills.
SKILLS:
• Skilled in utilizing building security, lock systems and procedures.
• In-depth knowledge of local and state traffic rules and regulations governing the operation of a passenger vehicle.
• Great ability to collect data, compile and prepare reports.
• Excellent ability to detect problems and report information to appropriate personnel.
• Strong ability to maintain and follow safety procedures.
• Remarkable ability to resolve customer’s complaints
• Remarkable ability to handle situations and make quick decisions.
• Strong headed with the ability to maintain the discipline and cool environment.
• Trained in Kickboxing, Wrestling and Boxing.
• Respond to emergency situations as directed by police.
• Proficient in report writing and verbal communication.
• Very Presentable and have interpersonal skills.
• Clean criminal record and no arrest history.
• Have a valid CA Guard Card.
• Fluent in Serbia-Croatian.
WORK EXPERINCE:
Holiday Inn, Burbank, CA
Guest Relations/Security/Concierge, 2008-Present
• Regular patrolling the hotel, initiating and monitoring investigations.
• Assist guest.
• Provide customer and visitors with escort services.
• Prepare incident reports as needed.
• Responsible for safeguarding assets and hotel property.
• Daily patrolling on foot or on vehicle to assure the security of assigned area.
• Inform and warn violators of rule infractions like smoking, loitering, carrying forbidden things.
• Keeping an eye and report irregularities like leaking water pipes, security doors left unlocked, and the presence of unauthorized persons, etc.
Boulevard 3, Hollywood, CA
Security Guard/Guest Relations on Movie Premiers, 2011-Present
• Responsible for providing outstanding customer service.
• Responsible for providing security services for customers and club members.
• Provide escort to the customer.
• Control situations of fight or accident and personnel.
• Listen and resolve customer’s complaints and problem.
• Prepare reports on incident and accidents.
EDUCATION:
ITT Technical Institute, Sylmar, CA
Student 6/2011-Present
I am in the process of enrolling in a Criminal Justice Program, as a part time student, since I will like to work full time.
REFERNCES:
Available Upon Request.
Contact this candidate