Customer Service Administrative Assistant

QingYan(Antony) Zhen

*** ***** **. ***. **, New York, NY 10002 646-***-**** ***********@*****.***

Academia

Hunter College

May 2012

Bachelor of Science: Accounting GPA:

3.282

Dean’s List

• Advanced Accounting - Specialized in Governmental Accounting & Consolidated

Financial Statements

Intermediate Accounting - Securities recognition, Revenue Recognition, Pension Benefit

•

Principles Accounting - Learned General principles, Journal Entries, Balance Sheets

•

Professional Experience

Henry Street Settlement New

York, NY

Group Leader, Interpreter Sept. 2012 –

Present

• Increase efficiency by recreating and organizing after-school curriculums

• Maintain class organization and academic progress for 20 students

• Translate weekly memorandums and facilitated Parent/Teacher conferences

NYC Administration for Children’s Services New

York, NY

Administrative Assistant July 2012 – Aug 2012

• Performed and carried out administrative activities and policies

• Efficiently utilized software and intranet of government agency

• Have a brief understanding of operation and hierarchy of governmental agency

Performance Evaluator

• Evaluated job applicants’ resumes during the hiring process

• Accurately enter performance evaluations of hundreds of employees

Designer & Organizer

• Lead the team and delegated tasks amongst teammates to accomplish a common goal

• Used Publisher to design an annual intern profiles booklet

• Enhanced knowledge of operation and hierarchy of governmental agency

• Liaison for approximately 75 interns

Seahorse Swimming Club New York, NY

Operation Manager Summer 2010 & 2011

• Performed accounting tasks to record company income, expense, and employees’ payrolls

• Supervised and assess 16 staffs’ daily performance and schedules

• Increased sales and swimming lecture enrollments, by 30% and 40%, respectively

• Provided excellent customer services that answered inquiries of service packages

• Managed student membership, class schedules, and class registration for 300+ students

Skills

Language

Chinese – Mandarin Chinese – Cantonese -

Technical

QuickBooks HTML Web Design -

Customer Service Proficient in Microsoft (Excel,

C++ Programming PowerPoint, Word)

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