Manager Customer Service

Rodney Gonzales

Cel 562-***-****

***********@*****.***

PERSONAL SUMMARY

Areas of Expertise:

A n enthusiastic warehouse manager with drive, determination and a proven

Warehouse management ability to oversee different aspects related to logistics and planning in a

warehouse. Having the necessary management skills required to administer,

Logistics i mprove and develop a warehouse to achieve maximum efficiency,

effectiveness and quality of service. A hardworking, pro-active individual

Inventory Control w ith an upbeat positive atti tude, who also has extensive knowledge of

working practices, recruitment, pay, conditions of employment and diversity

Distribution

issues.

Performance Currently looking for a management position that offers variety and the

management opportunity to develop both personally and professionally.

WORK EXPERIENCE

Osha

Michael Kors

Whittier, CA

Inventory control

Warehouse Supervisor June

2012 – Present

Revenue increase

Provides direct supervision to shift personnel;

Train and motivate personnel for increased effectiveness by 37%.

Assisted in a 20% reduction of labor costs through better selection and

Personal Skills: training of staff.

Consistently ran low-labor costs throughout seasonal highs and lows.

Planning Directs the shift personnel to achieve prescribed objectives.

Complete performance evaluations for assigned employees timely.

Ability to motivate a Develops and implements shipping or receiving work schedules and

team assignments to assure effective and efficient operations.

Manage reporting requirements, processes and procedures for capturing,

Problem Solving maintaining, and reporting accurate data to upper management; weekly P&L

reports.

Troubleshooting Ensures the safe, clean and efficient operation of the shift to meet service

and exceed standards.

Detail oriented Makes recommendations to the Operations Manager and/or General

Manager on programs to improve shift operations.

Maintained compliance with all safety and corporate regulations.

Systems: Review existing inventory control procedures, maintenance and

monitoring of physical inventory, maintained weekly and monthly inventory

reports and perform cycle counts on a daily basis.

Manhattan: PKMS

.

NFI Industries

RLM

Perris, CA

Warehouse Supervisor

Kronos

April 2010-June2012

Managing a team of up to 135 employees within the warehouse.

Office

Using automated computer systems to monitor stock control.

Coordinating the workflow in the department, assigning work to the

teammates, and ensuring timely and accurate processing of product

Education Day-to-day supervision of warehouse staff in accordance with company

California High policies and procedures

School – Plans and organizes the warehouse areas for maximum use and efficiency.

Graduate Maintain accurate records and inventory using Red Prairie and SAP

Whittier, CA applications.

Generate routine reports of daily performance data

Westwood Analyze data and prioritize work assignments to direct the daily plan of

College - action for the shift and functional area

Graphic Design Responsible for Interviewing, hiring and training of associates.

Coursework, Proved a high level of customer satisfaction by understanding the

2002 – 2003 customer requests and concerns

Anaheim, CA

3PL Global Irvine, CA

Forklift Operator

Warehouse Manager September 2007- February 2010

Certification,

Ensure all contractual metrics for inbound and outbound processing, and

2011

inventory control, etc., are consistently met or exceeded.

Responsible for maintaining a high level of accuracy (100%). Familiarity

with FIFO and lot control

Develop and responsible to operate in an efficient/cost conscious manner

so that all budgeted objectives are achieved.

Prepare warehouse to be A.I.B. Compliance and C.A.R.B. compliant,

OSHA and health department standards

Maintain a clean and organized facility that is "tour ready" at all times.

Work closely with senior management on all Human Resources issues.

Identify areas for improvement in all aspects of the warehouse operating,

further develop standard operating procedures and implement on all shifts.

Manage accounts receivables and avoid invoices going behind 60 days or

overdue.

Investigate the possible implementation of an incentive program.

Monitor yard activity, trailer aging and avoid potential

detention/demurrage charges by reviewing daily yard checks.

Manage local drayage transportation including; scheduling, drivers,

payroll and level of service.

Oversee the supply inventory for all customers in the building and the

janitorial supplies required to keep the facility sanitary.

Manage the facilities housekeeping program to ensure all areas are

continuously free of all debris.

Create and maintain a well-trained staff that could be promoted through

cross training and mentoring.

Adherence to all management by objectives.

Jobbers Meat/Ice Cold Storage Los Angeles, CA

Shipping & Receiving Supervisor June 2001 – August 2007

Shipping, receiving, purchasing and distribution

Interfaced with customers providing customer service

Managed cycle counts and reconciled inventory discrepancies

Maintained time sheets for employees

Staged orders daily and set-up online UPS and FedEx pick-ups

References:

Upon request

3

Contact this candidate