Customer Service Manager

Hans Bolding

*** ***** **. ******* ***** North Carolina 27107 Phone: 904-***-****

Email: **********@*****.***

OBJECTIVE:

I am seeking a position in NCIS field that will enable me to utilize my strong communication, decision-making skills, and

interpersonal skills in a proficient capacity.

SKILLS/TRAINING:

• Classes completed at Lincoln College: Office Applications, Networking Tools and Techniques, Desktop Operating

Systems, Servers, PC Repair and Support, Advanced PC Repair and Support, Customer Service, Database Essentials,

Microsoft Windows Server, Microsoft Windows Infrastructure, Security +

• Experience Information Technology (Microsoft Windows based Systems), skilled in customer service.

• Emphasized hands-on learning experiences based on performance based objectives, incorporated troubleshooting

techniques in every course at Lincoln College with 1170 instructional hours.

• Exposed to the core principles, procedures of networking concepts, office applications, computer hardware and

software, and desktop operating systems as the result of education.

• Computer literacy: DOS, TCP/IP, WINDOWS 95/98/ME, WINDOWS 7, VISTA, XP, WINDOWS 2000 (Server &

Professional), WINDOWS NT (3.51, 4.0)

• Proficient in Office Suite Applications 2003, 2007, 2010

EDUCATION:

Lincoln College Online, West Palm Beach, FL 05/2010 – 09/2012

NCIS (Network Communications and Information Systems) with Microsoft,

Completed Associate of Computer Science Degree

Hardee High School Wauchula Fl. 09/1993 – 06/1997

High School Diploma

EMPLOYMENT HISTORY:

In-Source Office Solutions St. Augustine Florida I.T Specialist 07/2012-Present

• Repair Smart Phones and Tablets from the Digitizer, LCD to the Mother Board

• Repair Desktop Computers and Laptops.

• Establish professional customer service relationships with new and existing customers by catering to customer's

interests.

Family Kia St. Augustine Florida Parts Specialist 01/2012-07/2012

• Process customer payments, maintain cleanliness of work area, and provide friendly customer service.

• Communicated customer requests, orders to appropriate employee or to management via phone or in store.

• Assisted Manager to complete tasks while multi-tasking other duties of keeping back-stock organized and

monitored

Reliable Auto Parts St. Augustine Florida Commercial Manager 04/2011 – 01/2012

• Supervised daily activities of sales staff in team environment and scheduled meetings with team/clients.

• Appointed to open and close store as according to company standards.

• Authorized to run promotions for various products requiring an advanced knowledge of product lines.

Atlantic Business Communication IT Crew Leader 01/2011 – 04/2011

• Advised employees in problem resolution using problem solving skill and completing work by deadlines.

• Install and terminate cat 5, and cat 6 Cable to BICSI standards.

• Build and design data and communication cabinets to BICSI standards.

Information Technology Data Services IT Crew Leader 06/2008-12/2010

• Complete Jobs before deadline and to BICSI standards.

• Build communication rooms to BICSI standards. Supervise crew members and plan installation of cabling

• Test and repair cabling as needed using a Fluke tester.

Fournier Telecom Lead Technician 02/2007-06/2008

• Coordinated and administered team meetings with other employees and attended daily meetings.

• Plan, install and terminate Cat 5, Cat 6 and Fiber-optic cable to BICSI standards

• Build Communication rooms to BICSI standards.

Information Technology Data Services IT Technician 06/2006-01/2007

• Plan, install and terminate Cat 5, Cat 6 and Fiber-optic cable to BICSI standards

• Build Communication rooms to BICSI standards.

• Test and repair cabling as needed using a Fluke tester

W.W. Gay Fire Protection IT Technician 04/2005-06/2006

• Plan, install and terminate Cat 5, Cat 6 and Fiber-optic cable to BICSI standards.

• Build Communication rooms to BICSI standards

• Manage crew of 6 members for large projects.

G & B Production’s Video Editor 10/2003-04/2005

• Edit ERA and Keller Williams real estate video using AVID and Adobe

• Import and edit raw footage

Long’s Auto Repair Mechanic 11/2002-10/2003

• Repair cars from minor tune-ups to replacing engine

• Repair and change tires

• Tune-ups, Brake Jobs and Major Repairs

Advance Auto Parts Commercial Manager 09/2001-11/2002

• Take orders from accounts and schedule delivery

• Gain new Accounts

Communication, Services and supply Technician 01/2000-09/2001

• Plan, install and terminate 25 pair cabling in Sprint switch office

• Ship and Receive tools and equipment needed to complete work in different areas of the US.

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