Manager Customer Service

Pamela Treadwell 216-***-****

***** ********** ***. ******, **** 44123 **************@*****.***

1

* ************ *******

• •

Trained in accounting/bookkeeping Trained Customer Relationship Manager

•

practices Trained on all Microsoft Office Products

• Trained financial reporter (Word, Power point, Excel, Access, &

• Outlook)

Trained in productive marketing practices

•

• Licensed Teacher (K-12)

Trained human resource management

3

4 Professional Experience

OmniCare Home Healthcare Agency

05/2012- Present

Business Manager

• Formulates direct & coordinates marketing activities to promote company services

• Manages the productivity of all marketing plans & projects

• Devises and implements marketing plan

• Helps to provide culturally diverse families community resources

• Develops business to business development activities and communication

• Determines and manages marketing budget

• Negotiates contracts with outside vendors to build clients and insurance bases

• Documents employee actions by verifying & recording reports

• Maintains financial security by following all internal & external accounting procedures

• Handles all company external outpatient/inpatient medical insurance billing/coding

• Records & maintain all company financial reporting (AR/AP)

• Handles human resources/payroll duties through the ADP payroll system

• Updates EOB rejections & other problems solving techniques

• Collaborates with nursing team and doctors to assures accuracy of service plan for billing

purposes

• Increases productivity by 70% within 90 day of employment through business development

• Prepares agency’s monthly financial reports

Kidz R Our Future, Euclid, OH

04/2008- Present

Tutor/Owner

• Increases productivity by 100% through independent marketing & business development

activities

• Provides academic assistance to customers of varying ages & grades

• Writes curriculum to fit-all age groups

• Maintains accurate & current electronic client records

• Evaluates & assesses students’ learning styles & educational learning levels

• Connects families with local, state, & federal resources

• Prepares payroll through the ADP system

• Maintains open communication with all external customers orally &electronically

• Establishes & maintains a positive rapport to motivate learning

• Analyzes & develops monthly business budgets & expenses (AR/AP via Quick Books)

• Manages & trains a team of up to 10 employees

• Tutors students from grades 1-College in English, Reading, General Math, & GED testing

• Prepares company financial documentation & reporting

Cleveland Job Corps, Cleveland, OH

07/2010-4/2012

GED Prep Instructor/GED Coordinator

• Developed written communication within internal & external customers

• Devised & implements daily activities for internal customer to increase testing passage rates

by 50% within six months

• Maintained electronic records

• Coordinated all monthly testing registration, travel plans, & test preparation materials

• Built & maintained relationships with external vendors (Official testing locations)

• Connected students with local, state, & federal educational & financial resources

• Evaluated and assessed students’ preparedness for official GED testing

• Analyzed and develops monthly academic budget to assure in-line with goals

• Provided internal customers with career and skills development training

• Performed superior customer service verbally and electronically

• Taught Math, Social Studies, & Language Arts to prepare students for GED testing

Euclid City Schools, Euclid, OH

01/08-07/2010

Licensed Substitute Teacher

• Applied classroom management strategies

• Followed lesson plans left by permanent teacher

• Taught capabilities in all subject areas & learning style

• Maintain open communication with the building principals & classroom teachers

• Interacted in a professional manner with students, parents, & other school

personnel

• Implemented strategies, activities, & techniques for promoting quality student

performance in both academic and social environments

• Complied with and supports school and division regulations & policies

• Performed other related duties as assigned by building administrator(s) in accordance

with school/division policies & practices.

• Implemented lesson plans, while ensuring the integrity of academic time and in a manner

which motivates students to learn and participate

First Ohio Banc & Lending, Chesterland, OH

04/2008- 07/2009

Processing Manager/Accounts Manager

• Liaison between all parties involved in the Lending Process (Underwriting, Loan Officer,

Customers, Title Companies, Appraisers, Credit Companies, etc)

• Reviewed, verified, and followed up on income, assets, credit, collateral, & etc to choose

the appropriate loan program for all borrowers

• Knowledge in several loan programs & guidelines (FHA & VA)

• Organized consumer databases to efficiently track customer information

• Contributed to increasing revenue by 50% by assisting in execution of aggressive

Sales/processing strategic planning, & implementation

• Maintained open communication through ongoing reports with management team, customers,

& owners

• Handled quality control process to insure integrity & insurability through HUD & VA

AllState Home Mortgage, Euclid, OH

01/ 2001–04 /2008

Processing Manager/Accounts Manager

• Contributed to increasing revenue by 70% by assisting in execution of aggressive

Sales/processing strategic planning, implementation, & training

• Organized consumer databases to efficiently track customer information

• Developed comprehensive quality control process to coordinate organization

• Investigated and resolves customer needs through effective use of CRM tools.

• Responsible for the data conversion from Calyx Point to Access for entire company including

3 branch offices

• Act as the liaison between external customers, loan officers, underwriters, & upper

management.

• Staffs and trains processing team of five.

• Performed multiple department human resources functions (Payroll, attendance, reports,

reviews, etc)

• Reviewed, calculated, and verified customers credit, income and financial information

• Maintained open communication through ongoing reports with management team, customers,

and owners

5 Education

University of Phoenix, Beachwood, OH

MBA, GPA 3.45

Obtained 11/2008

University of Phoenix, Beachwood, OH

Bachelor’s in Science/Management, GPA 3.47

Obtained 06/2007

6

Contact this candidate