Information Technology Manager

NATALIE Q. PEREZ

***** ** **** *** | Miami, Florida 33168 | 786-***-**** | ****************@*****.***

CAREER OBJECTIVE

Career minded individual seeking a challenging position that will utilize my present skills by providing room for growth and career development.

EDUCATION

MEDICAL ADMINISTRATIVE ASSISTANT TECHNOLOGY

ATI College of Health Miami, Florida

November 2012 GPA: 3.6/4.00

ASSOCIATE OF SCIENCE IN ELECTRONICS AND COMPUTER TECHNOLOGY

DeVry University Miramar, Florida

October 2010 GPA: 2.7/4.00

RELATED COURSES

Electronic Circuits & Devices Communications & Networks

Control Systems & Signal Processing Digital Circuits & Microprocessors

TECHNICAL SKILLS & ABILITIES

Bilingual Spanish and English

Microsoft Word, Excel, PowerPoint

Lotus Notes, Outlook

Experienced with computer desktops, typewriter and other office equipments

Experienced team worker, able to work cooperatively or independently

Ability to adapt quickly to changing priorities

Polished telephone communication skills

Leadership skills

Computer literate

Ability to work with all levels of management

Ability to effectively close sales

Patient scheduling and registration

Familiar with CPT and ICD coding on CMS-1500 and UB-04 claim form

Knowledgeable of Medical Terminology

Hipaa and OSHA

Inter office communication

Payment Posting and Accounts receivables

WORK EXPERIENCE

Amerijet International Inc. Doral, Florida 09/2010 – 03/2011

Support Desk Coordinator – Information Technology Department

Recorded support requests in the ticketing system.

Helped users with technical problems.

Collaborated technicians by providing them with the different user’s issue.

Assisted users by phone with passwords resets.

Worth It Kids Store, Miami, Florida 07/2007 – 09/2010

Assistant Store Manager

Make sure store is in order and set before and after regular scheduled time.

Worked with computer registers, cashier.

Helped customers with their needs by providing customer support with a positive attitude.

Patrick Lawrence

Amerijet International

2800 S. Andrews Avenue

Fort Lauderdale, FL 33316

March 21, 2011

Natalie Q. Perez

Support Desk Coordinator

To whom it may concern,

I happily recommend Natalie Perez for employment at your company.

I had the pleasure of working with Natalie at Amerijet International, Inc., in Miami where she was the Support desk Coordinator for the Information Technology department. Natalie is organized, efficient, and willing to do whatever is needed to get a particular task finished. The Information Technology department at Amerijet underwent several changes with last-minute deadlines; her cooperative attitude and rapport with end users were important and appreciated. Although her primary duties were coordinating support ticket escalation, she quickly began to move beyond her set tasks; often working with the users directly to resolve issues.

Natalie is a smart, hard working person, deserving of your consideration; I highly recommend her for employment.

Sincerely,

Patrick Lawrence

Sr. Manager, Information Technology

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