Customer Service Manager
Resume:
LORI C. STOSSEL
Macedonia, OH 44056
Cell Phone: 216-***-****
Email: abgl4e@r.postjobfree.com
SUMMARY OF QUALIFICATIONS:
. Office Management.
. Accounts Payable, Accounts Receivable, Collections, Payroll
. Administrative Assistant to all levels of office personnel.
. Human Resources.
. Excellent Customer Service Skills.
. Efficient, Organized and Professional.
WORK EXPERIENCE:
Office Manager
April 2009 to September 2011 DXP Enterprises dba Vertex Distribution
Valley View, Ohio
. Approve orders and take them to the warehouse for processing.
. Daily billing of completed orders.
. Review and release orders on credit hold.
. Perform weekly collections on past due accounts.
. Investigate and resolve invoice discrepancies such as short pays.
. Process freight claims as needed.
. Expedite orders at the customer's request.
. Process all RMA's and credits for my branch.
. Daily filing of all orders.
. Process weekly Accounts Payable.
. Reconcile bank account monthly.
. Process timecards for bi-weekly payroll.
. Maintain all employees time keeping records.
. Administrative support to the entire staff.
. Receptionist duties.
. Sort mail daily.
Office Manager (Lay off)
March 2005 to February 2009 Dowling Consulting Group Stow, Ohio
. Initiate customer billing.
. Process A/R Receipts and make deposits.
. Prepare all Accounts Payable for distribution.
. Create Purchase Orders.
. Maintain all employees time keeping records.
. Assist in all aspects of customer service.
. Administrative support to the entire staff.
. Human Resource duties.
. Receptionist duties.
. Sort mail daily.
A/P - A/R - Order Entry Clerk
May 2003 to February 2005 Starlite Entry Systems Oakwood Village,
Ohio
. Initiate customer billing.
. Process A/R Receipts.
. Enter orders from customers.
. Supply orders to the warehouse for production.
. Process customer quotes daily.
. Process weekly Accounts Payable.
. Reconcile bank account monthly.
. Process Bi-weekly payroll.
. Complete Sales Tax returns monthly.
. Create Purchase Orders.
. Process RMA's on damaged goods received.
. Assist in all aspects of customer service.
. Human Resource duties.
. Receptionist duties.
. Sort mail daily.
Shipping/Receiving/Inventory Clerk (Lay off)
May 2002 to July 2002 Sohar's All Season Mower Macedonia, Ohio
. Assist in the processing of customer internet orders.
. Receive all incoming parts daily.
. Match incoming parts to customer orders and prepare items for shipment.
. Pick parts as necessary to fulfill orders.
. Put inventory away in its' proper location daily.
Assistant to the Clerk (Temporary position)
February 2002 to May 2002 Twinsburg Township Hall Twinsburg, Ohio
. Assist the Clerk with Accounts Payable duties.
. Assist the Clerk with Payroll duties.
. Assist with answering phones.
. Disburse all paperwork to the Trustees and other Township employees.
. Open and disburse the mail.
Office Manager/Bookkeeper (Lay off)
May 1987-August 2000 Dowling Associates Inc. Hudson, Ohio
. Initiate customer billing.
. Process A/R Receipts and make deposits.
. Prepare all Accounts Payable for distribution.
. Reconcile bank accounts for two corporations.
. Prepare all Payroll taxes for City, State and Federal on a monthly basis.
. Prepare and enter G/L entries.
. Prepare monthly financial statements.
. Assist in all aspects of purchasing and inventory control.
. Assist with administration of employee benefits, i.e. Health and Life
Insurance.
. Develop and maintain company policies, procedures and related forms.
. Maintain all employees time keeping records.
. Manage travel arrangements for all employees.
. Order and maintain inventory of office supplies.
. Administrative support to the entire staff.
. Assist in all aspects of customer service.
COMPUTER PROFICIENCY:
Microsoft Word Microsoft Excel Microsoft Outlook
Prophet 21 Peachtree Accounting ADP EZLabor Manager
Internet Explorer 10-Key Calculator
EDUCATION:
Nordonia High School, Macedonia, Ohio.
Liberal Arts Diploma, Office Administration.
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