Customer Service Sales

TONY TOSKA

**** ***** **, **** *. Naples, FL ****5. 239-***-****.

*********@*******.***

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Accomplished Personal and Small Business Champion Banker with exceptional client

management, sales and problem-solving skills

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QUALIFICATION PROFILE

Client-focused and top-performing Small Business/Personal Banker with extensive

Experience in serving the financial needs of high net-worth client base.

Recognized for consistently exceeding client expectations and organizational goals while

upholding company values with utmost integrity. High-profile negotiator with ability to

achieve positive customers that benefit the company and contribute to ongoing client

relationships. Keen presentation and communication skills. Fluent in Albanian and

Italian. Technically skilled in Microsoft Office ( Word, Excel, Access, Outlook,

PowerPoint).

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PROFESSIONAL EXPERIENCE

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WELLSFARGO BANK, NAPLES, FL

Small Business/Personal Banker (04/01/2012-11/09/2012)

Develop and cultivate flourishing business relationships with affluent client base.

Conceptualize strategic financial plans for clients based on results of comprehensive need

assessments. Recommend community banking product and banking deposit and

consumer credit solutions. Prepare Loan packages for credit review and underwriting.

Collaborate with partners regarding development and implementation of cross-selling

initiatives.

• Recognized as #1 Regional Business Champion and designated top 10% in

performance region-wide.

• Boosted core deposit amounts by 50%,

• Produce 30% of Regions loan Volume

LINDBURGERS RESTAURANT, NAPLES, FL

General Manager (2006-2011)

Purchased and turnaround The Lindburger’s Restaurant a Landmark to Naples Teen city

area. A medium-sized restaurant that was challenged with recovering profitability after a

devastating hurricane one-year prior. Oversaw all account management, financial

analysis, business development, and payroll activities. Devised strategies to revamp the

wine cellar and improve food quality/execution, retrain and develop staff, and maximize

presence through large-party marketing.

• developed the wine program and opened with a 250 bottle list.

• planned the concept and menu. Devised opening/capital budgets of over

$400.000 and first-year operating budgets with total revenues exceeding #3.2

Million.

• selected all staff, including head chef and front of house management.

DELIVERED RESULTS

• Played an instrumental role in increasing quarterly profits by 25% at

Lindburger’s Restaurant.

• Increased check average 20% and revenues 12% over the previous year

(2005). The first quarter of 2007 was the Lindburger’s restaurant most profitable.

• Received accolades from local papers and earned best restaurant rating overall

for 2008 in SouthWest Florida.

• Realized unique success for the area; well balanced and positioned as a niche between

fine dining and casual dining concepts.

• Recognized for impeccable service and one of the best staffs in area. Served

instrumentally in training three waitpersons to complete the first sommelier

exam. Developed and implemented a comprehensive training program contributing to the

success of the restaurant.

CINGULAR WIRELESS (AT&T Wireless), Naples, FL

Retail Store Sales Associate/ assistant supervisor (2002-2005)

Recruited, hired, trained, developed, and directed retail sales team for Cingular

Wireless store. Oversaw client relations, new account development, and customer service.

Supervised administrative functions, inventory, cash flow, merchandising, and operations.

EDUCATION

THOMAS JEFFERSON SCHOOL OF LAW

Masters of Science in Banking, Loan Foreclosure and Taxation

Contributing Author of Published Lexis Nexis “What is FATCA”?

DEVRY UNIVERSITY

Naples, Florida

Bachelor of Science in Financial Management, with honors, 2007

PARTIZANI HIGH SCHOOL, ALBANIA

Unified Examination Certificate, Tirana Albania (Equivalent to GCE 'A' Level),

1998

REFERENCES - available on request.

Driving license: Yes

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