Customer Service Representative

Maribel Anderson

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*******.********@***.***

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OBJECTIVE: To work in an environment where there is opportunity

for growth within

the business as well as knowledge.

QUALIFICATIONS SUMMARY

. 28 years in a customer service position

. Excellent computer experience and very comfortable with evolving

technology.

. Posses independent decision making skills necessary in all facets of

member issues, business planning and member relations.

. Works quickly and handles multiple tasks/assignments on a daily basis.

. Proven ability to cross sell products.

. Communicates effectively with clients and vendors.

. Types 40-50WPM

. BILINGUAL: fluent in Spanish - reading/writing

. Reliable, hard working and provides quality support

. Successful in meeting company deadlines and procedures

EXPERIENCE

AAA Texas: Sep 1983 to Jan 2012

Insurance Customer Service Representative/Branch Operations Specialist

. Assisted clients with insurance policies such as payments,

cancellations, amendments.

. BILINGUAL: Fluent in Spanish; Assisting clients with translation

needs

. Responsible for member requests relating to planning road trips,

books, maps and Notary services

. Responsibility included cross-selling assigned AAA products and

services to achieve annual goals

. Performed cashiering duties including the balancing of the cash

drawer, daily office deposits, along with shared responsibilities of

branch bookkeeping records.

. Serviced the needs of members by providing added value, cross selling

or advising of other services that are available to the member.

. Additional member service functions as necessary

. Fulfilled member's requests relating to Auto Club transactions.

Successfully completed company provided training.

. Sourced and developed leads, prospects and continually networked.

. Met and exceeded monthly goals.

. Exceptional organizational skills

. Provided excellent customer service and assisted in maintaining

member retention.

. Performed Public Notary Services

. Maintained ordering of office supplies

EDUCATION:

North Dallas High School-Diploma 1983

REFRENCES:

Upon Request

Contact this candidate