Customer Service Manager

David Kassis

*** ***** ****** *******, *** Jersey 07013 | 973-***-**** | *********@*****.***

Accomplishments

Built PC for music, graphic designers, and small businesses

Certified in single and 3 phase electricity

Provided IT support such as cleaning, hard drive problems, formatting for PC and Mac

Troubleshooting local networks for small businesses

In process of completing Cisco and Linux A+, Networking, Server 2008certification

Skills

Proficient in: Access, Excel, Word

Music Software: Fruity (FL Studio – music editor)

Languages: Arabic

Excellent customer service skills (4 years), and positive attitude, with the ability to learn quickly

Experiences

Consulting

Sound System Technician, various venues 7/2004 Present

Install and program lighting system

Wiring, toning, fixing speakers

Use Traktor and Serato Live to manage and mix music

Currently presiding at The Balcony, Restaurant & Lounge

Home Depot, Clifton NJ 3/2010 – 7/2011

Sales Associate, Electronics Department

IT Support for registers

Assist customers with questions and equipment recommendations

Support managers and store employees with special projects, maintenance of store, and organizing

Quiznos Sub, Clifton NJ 3/2008 – 4/2010

Store Manager

Delegating tasks to store employees, including scheduling

Managing store inventory

Buyer for store supplies and food

Excellent customer service relations

Education

Dover Business College, Clifton NJ – Expected to graduate in 3/2013

Associate Degree

Information Technology Networking

Salesian Technical School, Bethlehem

Electrician Curriculum for single phase, and three phase electricity

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