Customer Service Security

Monika Harrison

*** *. ******** ****** *** *F, Brooklyn, N.Y 11205•718-***-****

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SUMMARY:

Highly skilled, enthusiastic professional with security and administrative experience, in fast-paced environment. Outstanding organizational, leadership and communication skills.

LICENSE:

NYS Security Guard License October’08-Present

EDUCATION:

Security Certificate March, ‘05

American Security Training, Brooklyn, NY

8 and 16 Hour Certification

CPR Certification

FJC Security Services Inc - Long Island City, NY November’11

Computer training program March, ’11- Present

Lafayette Gardens - Brooklyn, NY

High school diploma June, ‘03

Street Academy, Brooklyn, NY

WORK EXPERIENCE:

Security Guard (ConEdison contract)

Mc Roberts Protective services Inc. New York, NY March, ‘12- Present

• Escort visitors to various locations

• Daily patrolling on foot by examining gates, doors and windows to determine the security

• Hourly log of post and keep an eye and report irregularities

• Sign reel trucks in and out

Security Guard

FJC Security Services Inc - Long Island City, NY September, ‘08-March ‘12

• Inform and warned violators of building protocol like smoking, loitering.

• Escalate lockout services to building management.

• Report irregularities; security doors left unlocked, unauthorized person in restricted area.

• Prepare reports and routine hourly post log.

• Daily patrolling on foot by examining gates, doors and windows to determine the security

Office Assistant May’05-March’06

Youth Build Brownsville - Brooklyn, NY

• Answering intercoms, telephones and taking messages.

• Responding to inquiries, giving directions to call center.

• Greet visitors, conduct tours as needed, and provided basic information to visitors.

• Assist in opening and closing procedures at the facility.

Cashier

Chuck E Cheese Entertainment - Brooklyn, NY August’04 – February’05

• Provided customer service, operated cash register and priced and organized merchandise.

• Maintained a clean work area.

• Excellent client relations and developed client rapport.

Reference Available Upon Request

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