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BRIDGET DOUGLAS
OBJECTIVE
Accomplished Administrator seeking to leverage background in employee relations, training, operational planning and customer care looking to contribute to a company’s infrastructure and growth.
EDUCATION
Graduated 2002 Montclair State University Upper Montclair, NJ
Bachelor of Arts, English with a Concentration in Creative Writing
WORK OF EXPERIENCE
5/2006 - 1/2011 McGivney & Kluger, PC Florham Park, NJ
NCC Paralegal, General Liability
Coordinated case support for a team of attorneys
Prepared and structured weekly conference calls with clients and partners
Reconciled monthly and quarterly reports for each client as to open and closed cases, upcoming trial dates and new matters
Monitor case detail in an allotted time to meet crucial deadlines
Communicate with clients and other counsel regarding case discovery and witness depositions
Contacted local courts regarding case disposition, judge responses to extending discovery and other changes as per each case
Managed and trained paralegals in multiple databases and extranets of coordinating counsel
Daily received, separated, scanned and distributed mail to company associates
Coordinated with finance department multiple check requests and distribution for medical records, court fees, settlements, expert witnesses and opposing counsel fees
Prepared documents request by clients for bi-yearly audits requested with in-depth explanations of the billing procedure as per each entry
Made follow up phone calls for medical request sent out to providers and sent copies of medical records to opposing counsel and co-defendants upon receipt
Prepared letters to opposing counsel, medical providers, the courts and co- defendants regarding case discovery and matters as per case
Recognized by supervisor for being meticulous in detail in reconciling voluminous case lists as well as organized redwell files as per each case
9/2004 - 5/2006 Weichert Financial Morris Plains, NJ
Closing Coordinator
Managed a high volume of 1st and 2nd mortgage closings
Prepared documents associated with closings for clients, attorneys and sales associates for residential and commercial closings
Communicated with loan officers, utility companies and attorney for retrieval and final review of documents required for closings
Liaised with various entities to ensure a positive consumer experience and a flawless and organized closing process
8/2002 - 9/2004 GMAC Mortgage Corp. dba ditech.com Mountainside, NJ
Shipping Supervisor
Reviewed and prepared documents for bulk sales to be shipped to various mortgage companies during crucial deadlines
Was promoted from Shipper to Shipping Supervisor because of dedication and excellence in job performance
Logged and tracked all parcels and shipments via spreadsheets and courier websites
Encourage good morale, suggestions and teamwork with weekly meetings
Recognized and rewarded for outstanding leadership and timely shipments to our clients
11/1996 - 6/2002 Verizon Cranford, NJ
Directory Assistance Operator; General Clerk
Accessed database with directory information requested by incoming callers as to telephone numbers and addresses in a fast-paced environment
Used 10 key to log in thousands of residential bill payments daily
Processed large corporate payments
Balanced and reconciled daily batch payments through an encoder for deposits
Trained new employees on 10 key pad and existing employees on encoders and special accounts
Was recognized by senior management for successfully training dozens of new and existing employees, perfect attendance, and excellent work by receiving the highest review rating in the department two years in a row
Was chosen the only employee to represent the department at a national conference
Other Experience
Worked in retail for 8 years as a Sales Associate and then as Assistant Manager
Was a Teacher’s Assistant at a Day Care Center and assisted students with homework and tutorials at their after school program