Software Real Estate

Lisa R. Caserta

** ******* ****, ******, ** *****, 508-***-****

************@*******.***

Senior Technical Writer

Professional Profile

. Creative, analytical, detail-oriented business professional;

experienced in handling multiple projects/tasks

. Designed and developed Web-based Help systems (application and

standalone) and Web page content

. Wrote installation, administration, configuration, getting started, and

end-user guides, reporting, troubleshooting, and technical reference

manuals, job aides, and presentation and training materials

. Worked from specifications or through discovery, have an excellent

understanding of the software development life cycle process, install,

and test software

. Created/updated project wikis

. Collaborated as team member of agile scrum team performing software

testing and writing in two-week and six-week sprints

Education

. Paralegal Certificate, December 21, 2011, Mt. Wachusett Community

College, Dean's List and President's List

. B.A. in English, May, 1985, Framingham State College, Framingham, MA

Advanced Computer and Technology Skills

|Web and Multimedia |Operating Systems |Authoring Tools |

|XML (SiberSafe and |Windows 7 |XMetaL Author |

|Astoria) | | |

|Macromedia Dreamweaver| |FrameMaker |

|HTML |Source Control Tools|Microsoft Office |

| |Visual SourceSafe |RoboHelp Office |

|Graphics Tools |ClearCase |PageMaker |

|SnagIt | | |

|Visio | | |

Work History

Cisco Systems, Inc. (February 2012 - Present) - Senior Technical Writer

(Contractor)

Summary: Researched and wrote installation, administration, configuration,

end-user, release notes, and technical guides in XML format in support of

Cisco's Conductor Video BackOffice software; converted documentation from

MadCap Flare to XML

Cisco Systems, Inc. (February 2000 - February 2011) - Senior Technical

Writer

Summary: Developed context-sensitive Help systems; researched and wrote

installation, administration, configuration, end-user, release notes, and

technical guides in support of Cisco's Customer Voice Portal (voice and

video self-service software) and enterprise-level Cisco Contact Center

Enterprise software (which utilizes IP telephony and multi-media) in a

CMMI V1.2 and ISO-9001 certified environment

Selected achievements:

V Wrote documentation in single-source reusable chunks using XML authoring

tool and updated legacy documentation using FrameMaker

V Installed and tested software to document new product features, used

tracking tools to submit software bug fix and enhancement requests

V Reviewed application messages and provided feedback to developers

V Edited and posted marketing white papers

V Peer-reviewed department documentation

V Led department effort in converting guides/help formerly written in

FrameMaker/RoboHelp to XML format

V Supervised department's online documentation posting team, which

includes training and supporting user group

V Led department's online documentation migration project team

CA, Inc. (formerly Computer Associates) (November 1990 - February 2000) -

Technical Writer

Summary: Wrote installation, administration, configuration, end-user, and

technical guides in support of Computer Associates' software products

Selected achievements:

V Wrote documentation using structured authoring tool

V Installed and tested software to document new product features

V Served as department editor

V Created/edited department product newsletter

Other

. Real Estate Salesperson's License, 009510844

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