Customer Service Manager
Resume:
Da'Nika Jones
North Las Vegas, NV 89032
******.*****@*****.***
|Objective
|To secure a position with an organization, where I can contribute |
|my talents and skills. I am available for immediate employment. |
| |
|Personal and Professional Qualities |
| Self Reliant |
| Organized |
| Enthusiastic |
| Adaptable & Flexible |
| Hard Worker |
| Quick Learner |
| Thrives on Excellence |
| Enjoy Busy Environments |
| Communication Skills |
| Multitasking Skills |
| Proficient in use of Email and Internet |
| |
|Work Experience |
|Team Leader - Hard Rock Caf, Las Vegas, NV September 2012- Present|
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|Responsible for supervising team of 10, training new employees, |
|providing customer service and interviewing potential candidates. |
| |
|Key Holder -Shasa, Houston, TX October 2011 - August 2012 |
|Responsible for opening and closing the store, training new |
|employees, logging inventory, balancing cash registers, |
|interviewing potential candidates and providing customer service. |
| |
|Logistics Flow Team Lead - Target, Las Vegas, NV March 2011 - |
|October 2011 |
|Responsible for supervising team of 30, training new employees, |
|interviewing potential candidates, preparing new merchandise for |
|the sales floor by unloading, prepping, stocking merchandise and |
|providing customer service. |
| |
|Key Holder -Forever 21, Las Vegas, NV July 2010 -February 2011 |
|Responsible for opening and closing the store, training new |
|employees, welcoming and greeting customers in a courteous and |
|professional manner, offering outstanding customer service and |
|responsible for organizing and maintaining the floor in a |
|first-rate visual presentation. |
| |
| |
|Office Assistant - HELP of Southern Nevada, Las Vegas, NV July 2009|
|- July 2010 |
|Answered and directed phone calls, recorded and distributed |
|messages, reviewed files and records to answer requests for |
|information, checked and distributed documents, maintained filing |
|systems, photocopying, scanned and faxed correspondence, sent |
|emails and typing documents to assist office staff. |
| |
|Team Leader - Randalls Grocery Store, Houston, TX April 2008 - |
|January 2009 |
|Provided excellent customer service, balanced cash registers, |
|facilitated credit and debit transactions, processed checks, |
|restocked inventory and assisted with training new employees. Other|
|duties included wrapping and bagging purchases, handled returns and|
|exchanges including other duties as assigned. Recognized and |
|awarded several times due to enhanced and performance skills as a |
|cashier. |
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|Volunteer Work |
| |
|HELP of Southern Nevada; Las Vegas, NV November - December 2010 |
|Steven Brooks for State Assembly, District 19; Las Vegas, NV March |
|& April 2010 |
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|Education |
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|HELP of Southern Nevada; Las Vegas, NV May 2010 |
|Work Readiness Program - Certificate Received |
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|Morton Ranch High School; Katy, TX June 2009 |
|High School Diploma Received |
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|References |
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|Nicole Stewart, Hard Rock Caf - Manager 702-***-**** |
|Carlye Rowe, Forever 21- Assistant Manager 702-***-**** |
|Denise Gee, HELP of Southern Nevada - Director 702-***-**** |
|ext.1851 |
|Nacol Flores, Shasa - Sales Associate 832-***-**** |
| |
Contact this candidate