Customer Service Administrative Assistant

Kristyan Jackson

**** ******* **** **** *****, TX 76120 682-***-**** ****************@*****.***

Objective

To acquire a position where my advanced Excel skills can improve company efficiency, challenge and

enable myself to utilize my professional skill.

Skills Summary

1. Schedule management 4. Spreadsheet 6. Data Entry

development

2. Microsoft Office skills 7. Telephone Skills

5. Filing/ data

3. General Office Skills 8. Organizational Skills

archiving

Professional Experience

MULTITASKING

1. Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception while managing

and ensuring residents are safe and maintain compliance with program policies and procedures

in a high-volume environment.

CUSTOMER SERVICE

1. Handled customers effectively by identifying needs, quickly gaining trust, approaching complex

situations and resolving problems to maximize efficiency.

ADMINISTRATION

o Answered multiple phone lines, transferred calls to corresponding departments, and filed

resident records accordingly.

Employment History

File Clerk

July 2012 to October 2012

Bank Of America (Peoplequest Staffing) - Arlington, TX

Perform clerical duties such as maintaining letters, memoranda, invoices, and other indexed records

organized in a file according to the institution’s established system. Classify these files and materials

according to guidelines such as content, purpose, user criteria, or chronological order. Retrieve data or

correspondence from files as requested within an appropriate time frame. Modify and improve file

systems, assigns identification numbers or codes in order to index materials for filing. Enter these codes

into systems to make it easier to retrieve files.

Perform periodic inspections of materials to ensure correct placement, legibility, and proper conditions.

Performed routine operational duties related to residential, construction and commercial mortgage loans

in compliance with the bank's policies, procedures and related laws and regulations. Assisted in the loan

application process; originates loan documentation and boards loans; conducts loan funding and

processes payments or advances as directed; distributes daily and monthly reports; and promotes

business for the bank by maintaining good customer relations and referring customers to appropriate staff

for new services.

Administrative Assistant

January 2007 to May 2012

Nehemiah Bible Church - Fort Worth, TX

Perform a variety of administrative and staff support duties for a specified department, which require a

range of knowledge and skills of organizational procedures and policies; directing and assisting visitors,

and resolving administrative problems and inquiries; composing, editing, and proofreading

correspondence and reports, and preparing a range of administrative documents.

Program Assistant

July 2011 to February 2012

YWCA – Fort Worth, TX

Planned, developed, organized, evaluated and directed implementation of facility's resident care policies.

Prepared folders and maintained records of newly admitted residents. Provided efficient customer service

to residents and welcoming even guests entering and/or departing the building. Created databases and

spreadsheets to improve inventory management and reporting accuracy. Assisted in all areas of

administrative work including data entry, receptionist duties, file organization, research and development.

Education

JAMES MARTIN HIGH SCHOOL – Arlington, TX

Diploma, 2010 GPA: 2.8/4.0

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