Customer Service Quality Assurance

David Freeman

*** *** ******** ***** *** Smyrna Beach, FL 32168

386-***-**** ************@*****.***

SUMMARY: Seeking a challenging and rewarding position in a company that will utilize my education,

training and experience, as well as have room for career advancement

April 2012 to Present Somec Manufacturing Maitland, FL

2nd Shift Supervisor

• Responsible for ensuring the production needs are met for 2nd shift

o Supervise ten employees

o Attend weekly production meetings and assist with scheduling production

o Assist with hiring new employees and decisions about retaining current employees

Dec 2011 to April 2012 Viking Industries Edgewater, FL

CNC Machinist Programmer

• Redesigned and implemented new fixtures and programs to increase production

o Program, setup and operate Hass VF-2

o Used Mastercam to generate programs and manual programming

o Updated CNC Dept to current machining practices and equipment

o Assisted in design and manufacture of new product line

June 2011 to Dec 2011 Bethune-Cookman University Daytona Beach, FL

Public Service Officer

• Redesigned and implemented all new report forms to better capture information

required for Cleary Act and Title IX reporting

o Redesigned Power Point presentations used for PSO Academy

o Provide a safe environment for students and staff

o Work closely with local law enforcement to deter crime on campus

o Florida Class “D” Security License

June 2007 to Jan 2011 WatchguardVideo Plano, TX

Key Accounts/Customer Service

Manage large multi-million dollar accounts

●

State Police and agencies with more than 100 units

Developed and maintained relationships with new and existing customers

●

Assist agencies in deploying equipment and training of officers

Investigated and resolved service issues or product problems

Communicated directly with customers by phone, electronically or face to face

Testified in court as an expert for in car video

●

Train officers and staff on the use of in car video

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April 1998-June 2007 New Smyrna Beach Police Department New Smyrna, FL

Police Officer

• Dispatcher

o Enter or Query NCIC/FCIC

o Training Officer

o Dispatch emergency response units to calls for service

o Answer 911 calls and routine calls for service

o Updated CAD GIS system

Swat Team Member

●

Responded to high risk situations

MP5 operator, Entry team member

Helicopter operations

Less then lethal munitions

Patrol Officer

●

Respond to routine and emergency calls for service

Member of department shooting team

Initiated, researched and obtained a grant for a DUI enforcement vehicle

Received two awards from Madd for DUI enforcement

• K9 Handler

Motor Officer

●

Responded to all traffic related calls for service

Improved traffic safety within the city by conducting surveys and enforcement

Received four awards from the State of Florida for “Buckle Up” campaigns

Investigated all traffic related deaths

Trained other officers in the use of new technology

Field Training Officer

●

Train new officers

Train existing officers in new techniques and equipment

Aug 1988-Aug 1997 US Navy

Machinery Repairmen 2nd Class Petty Officer(SW)

● USS L.Y. Spear AS-36 Norfolk, VA

Manufacture or repair components for nuclear submarines

Quality assurance inspector

MR “A” and” C” School

o

● USS Nicholson DD-982 Charleston, SC

Machine/Weld shop supervisor, schedule and supervise repairs

Ship board security team member, at sea fire team leader

M60 Gunner

Received Navy Achievement Medal

Gulf war veteran

● Sima Weapons Station Earle Colts Neck, NJ

Machine shop supervisor

CNC machinist

Auxiliary security force team member

SKILLS:

● Microsoft Word, Excel, PowerPoint, Publisher, Photoshop, Mastercam, Solidworks, Camworks and

Internet Explorer

● Dependable, hardworking who works well with others or independently

● Team player and fast learner, Amateur Photographer

EDUCATION & TRAINING:

Wellington High School 1984-1988 Wellington, OH

● Graduated 1988

Lorain County Joint Vocational School 1986-1988 Oberlin, OH

● Machine Technology

● Received award from the State of Ohio

Daytona State College Daytona Beach, FL

● Basic law enforcement academy

Top Gun Award, Physical fitness award

● Radar operator

● Domestic violence

● Human cultural diversity

● Juvenile sexual offenders

● Weapons of mass destruction

● Decision shooting

● Breath test operator

Institute of police technology and management Jacksonville, FL

● Basic at scene crash investigation

● Advanced traffic homicide investigator

● Scene mapping with speed laser

● DUI field sobriety testing

● DUI case preparation

New Smyrna Beach Police New Smyrna Beach, FL

● Basic Swat School

● MP5 Operator

● Basic police motorcycle operator

● accelerated entry techniques

REFERENCES:

Available upon request

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