Customer Service Sales

Location:

Posted:

December 17, 2012

Milton Flores

Bronx, New York, 10457

Email: ***********@*****.***

EDUCATION

CUNY: Lehman College, Bronx, New York 09/2002-05/2007

Business Administration:

WORK EXPERIENCE

Tunstall, New York 09/2011-Present

Call Center Agent:

Promptly answer, screen, and process medical service requests

Assist management in training new agents

Respond to inquiries and complaints using standard scripts and procedure

Providing patients with full information relating to insurance and appointments

Respond to irate callers in a professional matter

Nike Town, New York 05/2006-04/2009

Shipping & Receiving:

Served as an liaison between sales and stock departments

Processed all shipment, transfers, damages, and miss-mates

Provided excellent customer service support, and provided product knowledge

Supervised, trained, develop new associates

Compiled, analyzed and entered inventory data using Excel

Corbis Corporation, New York 04/2005-12/2005 Intern/Sale Support:

Processed and authorized transitions between account executives and the clients

Assisted in administrative support for various internal departments

Ensured data input into system for price quotes and sales related inquiries

Provided account management with research on company’s Media Market impact

Standardized departmental filing system to ensure quick access and retrieval of inventory and sales reports

French Connection, New York 03/2004-12/2004

Shipping & Receiving/Online

Received, processed, and replenished stock inventory

Printed shipping labels, tracked manifest

Shipping with FedEx and UPS

Worked with management to investigate fraudulent transactions

Provided excellent customer service

Skills: Infinity, QuadraMed, UNIX, MS Word, Excel, PowerPoint, IDX, FedEx, UPS

Languages: English/Spanish