Administrative Assistant Customer Service

Moira M. Willis_______________________________

*** ***** ****** *********, ** 48307

248-***-**** home 248-***-**** cell *****.*******@*****.***

Career Overview

Enthusiastic and well-organized Administrative Assistant with 4+ years in executive level support with outstanding customer relations, front desk, event planning skills, strong work ethic, positive, resourceful and multi-task-oriented.

Skill Highlights

Administrative/Executive Management Support Meets/Exceeds Goals

Multi-line Phone Expertise Self Starter

Microsoft Office Skills Familiar with Raisers Edge

Filing and Data Archiving Problem Solving

Domestic Travel Planning and Booking Organizational Skills

Core Accomplishments

Management Support: Collaborate with staff to ensure smooth work flow and efficient organization.

Customer Service: Handle customers effectively by identifying needs, quickly gaining support, creating comfortable environment.

Travel Planning: Book travel and lodging for Senior Staff and 40+ employees, board members.

Event Planning: Successfully plan corporate meetings, lunches and special events for 100+ employees/families.

Data Organization: Streamline maintenance of office records, record retention and destruction.

Multitasking: Demonstrate proficiencies in telephone, email, fax and front desk within high volume environment.

Administration: Answer multi-phone lines, transfer calls to corresponding departments, file customer invoices, sort mail, enter payments, monitor reception area.

Communication Skills: Excellent Interpersonal Skills, create newsletter or articles for inter-company communication, liaison with community.

Inventory Management: manage inventory and budget for office supplies, uniforms, retail products.

Work Experience

Kelly Services Auburn Hills, MI July 2012 to present

Executive Administrative Assistant, McLaren Macomb Healthcare Foundation

• Answer phones and direct calls to employees.

• Communicate with Board of Trustees, compile board packets, take minutes and transcribe.

• Create brochures for fundraising opportunities.

• Assist Director with PowerPoint Presentations for Board Meetings and Strategic Planning Session.

• Data search and construction of Excel spreadsheets of donors.

• Data archiving and record retention of Foundation files.

• Ability to support needs of company with resourcefulness and dedication.

• Willingness to complete goals as directed.

• Flexible, organized and hardworking.

Oakland Community Schools Oakland County, MI April 2012 to June 2012

Substitute Teacher Pre-K through 12th, including Special Education

• Interactive with students, faculty and parents.

• Implemented plans assigned while maintaining structure and discipline in the classroom.

Skyland Grain LLC Johnson, KS August 2007 to February 2012

Administrative Assistant to CEO/Front Desk Receptionist

• Trusted with confidential business information and transactions.

• Collaborated with CEO and Senior Staff to produce business reports, board packets, company booklets and presentations, public relations activities and calendaring.

• Booked domestic travel and lodging for Senior Staff and Management.

• Scheduled, planned and oversaw Annual Meetings, Strategic Planning Sessions and employee events for 100+.

• Answered multi-line phone, directed calls to appropriate destination, greeted patrons, sorted mail, entered payments and deposits, filed invoices and maintained a comfortable reception area.

• Liaison with Board Members, business members and community outreach.

• Conceptualized, authored and established a monthly employee newsletter.

• Oversaw and ordered office inventory, furnishings and uniforms of main office and 9 branches, working effectively with vendors.

Substitute Teacher Marana, AZ; Corpus Christi, TX; Johnson, KS September 2003 to June 2007

• Continued education to maintain teaching certificates in four states.

• Capacity to teach in all age classrooms, relate to students and improvise when necessary.

• Role model as female physical education teacher.

Sonoma State University Children’s School Rohnert Park, CA July 1997 to June 2003

Assistant Director/Master Teacher

• Greeted children, parents and staff as front office manager.

• Answered calls, monitored child and staff files, and compiled payroll records.

• Interviewed, scheduled and trained student support staff.

• Assisted in planning budget, grant writing and organization of events.

• Managed inventory and maintenance of facility.

• Chaired parent/committee meetings.

• Liaison with campus community.

• Provided exemplary program, indoors and outdoors, for young children.

• Documented children’s work and progress.

• Marveled at the learning capacity of young children.

Education

Michigan State University, E. Lansing, MI Bachelor’s of Science in

Early Childhood/Elementary Education

Community Service

Life-long Recycler, School Board Member/President, Occidental Community Council Member/President, Craft Faire Chairperson, Relay for Life Committee Member and Chairperson, Thrift Store Volunteer and Secretary/Treasurer, Classroom Volunteer.

References Available Upon Request

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