Customer Service Security

Vanessa Beato

** ******** **. *** * - Jersey City, NJ

********@*****.*** - 347-***-****

To obtain a full time position in an area that corresponds to my interests, experience and qualifications.

Work Experience

Child Care

Washburn St -

Jersey City, NJ

September 2009 to July 2012

* Attended Full- Time College.

* Provide continuous supervision to child; ensure health and safety of child.

* Daily observations of child behavior and activity; maintain daily open confidentially and communication with parent.

* Maintains child environment such as room and play area in a clean, orderly, and safe condition; set up room for various activities such as lunch, naps, games, etc.

Customer Service Associate

Museum of Modern Art -

New York, NY

June 2008 to August 2009

Maintain high customer satisfaction levels. Adherence to customer requirements regarding day by day operations. Manage and track packages through local delivery services.

* Sorting and distribution of mail and office supplies, including interoffice, USPS, UPS and FED EX.

* Ensure that all mail and packages are properly labeled for mailing, with correct postage utilizing automatic postage meter machines. Determine method of shipping and arrange shipping by: preparing bills, custom forms, invoices to other shipping documents manually or by computer.

* Identify and engage appropriate resource for problem resolution. Troubleshoot and maintain mailroom equipment.

Customer Support Specialist

Crest Point Telecommunications -

North Bergen, NJ

January 2007 to September 2007

Managing customer interactions to ensure a high and qualitative level of service; Assisting in resolving customer issues.

* Implementing ideas that will help the company generate additional revenue.

* Work and interact with existing customers to identify additional needs and opportunities to sell additional services.

* Follow up on customers' interactions to ensure proper resolution to inquires, complaints.

* Perform random calls to existing customers to ensure satisfaction to check on quality of services provided.

Receptionist

Bowless Cooperate Service -

Manhattan, NY

January 2006 to August 2006

Meet and great people at the front desk

* Directed people to appropriate areas

* Light clerical work

Security Guard

U. S Security -

Secaucus, NJ

July 2005 to January 2006

Ensure safety of the company's employees

* Responsible for performing random checks to ensure no illegal substances or weapons were introduced to the company premises.

* Responsible for verifying employee credential and reporting any suspicious activities to supervisors.

Security Guard

Cambridge Security -

Elizabeth, NJ

January 2003 to July 2005

Ensure safety of the company's employees

* Responsible for performing random checks to ensure no illegal substances or weapons were introduced to the company premises.

* Responsible for verifying employee credential and reporting any suspicious activities to supervisors.

Cashier

Tio Tony's -

Jersey City, NJ

January 1999 to December 2002

Responsible for customer satisfaction

* Process payments from customers

* Balance out cash box and make sure all checks have been paid and processed

* Prepare bank deposit

Education

Currently B.S in Nursing

Hudson Community College -

Jersey City, NJ

Additional Information

SKILLS

Microsoft Word, Excel, Power Point

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