Experienced Administration, Clerical Support
Resume:
TIFFANY L. PETTEWAY-BLOUNT
**** ********* ****** ****, ***. E
Decatur, Georgia 30032
*******.********@*****.***
OBJECTIVE
To obtain a position in which my experience in Administration, Clerical,Communications, Customer Service and Management can further develop the production expansion and financial success within the company.
Summary of Qualifications & Skills
•Dynamic interpersonal skills, including Excellent written and verbal communications skills, with an eye for detail
•Utilizing various databases in order to resolve customer’s queries
•Experience with general office equipment (fax, copier, etc.)
•Motivational Team Player
•Proactive
•General administrative and clerical support
•Ability to multi-task and work independently
•Outstanding client relations skills
•Superior travel consultant, providing lodging recommendations and reservations
Tasks & Responsibilities
•Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers.
•Answer telephones, screen and direct calls, Take and relay messages Greet persons entering organization
•Accommodate descriptive information to callers to determine locations and nature of problems
•Received/Replied to emails/documents correspondence, query etc. via Lotus Notes
•Purchased office materials and few materials required in office, Deal with queries from the public and private club members
•Schedule appointments, Maintain appointment diary either manually or electronically
Education & Experience
University of Phoenix, Psychology Program, 120 credit hours, pending change of major
Kendrick High School, Class of 1998 High School Diploma, General Studies
Knowledge of administrative and clerical procedures
Knowledge of Computers and relevant software applications (MS Word, Excel, PowerPoint, Outlook, IE, Lotus Notes, PMS System, POS System, PBX equipment)
Transcription (45 wpm, 10-keys)
Knowledge of customer service principals and practice
Key Competencies
Verbal and written communications skills
Professional Personal Presentation
Customer Service Orientation
Information Management
Organizing and planning
Initiative
Stress tolerance
Reliability
Employment History
ClubCorp, Commerce Club (Member Relations Coordinator) Aug. 06 –April 2012
LaQuinta Inns & Suites (Front Desk/Night Auditor) Jan 06- Aug. 06
Baymont Inns & Suites (Front Desk/Night Auditor) May 99- transferred to Atlanta
Super 8 Motel (Part-time Night Auditor) Oct 03-Sept 04
Hafiz Grocery/BP Gas Station (Shift Supervisor) May 02- Sept 04
Bargain Town (Cashier/Clothes Processor) April 00-Jul 02
Personal Profile
Take pride in reputation for dependability and integrity
Committed to treating people with respect and dignity
Experience and successful working with people from a wide range of cultural backgrounds
High energy employee, adept to managing changing priorities in a fast paced environment
Effective and efficient working independently and as a team member
Contact this candidate