Customer Service Rep

CHARLESTON JOHNSON

**** ****** *** ****

DALLAS, TEXAS 75227

214-***-****(HM) 214-***-**** (CELL)

mailto:********@*****.***

Objective

My goal is to affiliate with an organization dedicated to performance excellence, competitive positioning and total quality management. I will bring the well-directed initiative and solid work ethic expected of a professional. In this setting, I would hope to rapidly become a contributing factor in the continuing success of your company.

Work Experience

Contractor-MTG Specialist II 2/2012- 9/2012 Bank of America

Responsible for processing loans approved by Underwriter or an automated decision system. Responsible for, but not limited to, verifying conditions of approval, which may include customer income/assets documentation, resolves routine title issues including, but not limited to the following: vesting issues, child support liens, judgment liens, mechanic liens & undisclosed liens reconveyances; may process subordinations; resolves appraisal disputes; depending on channel, may coordinate closing activities. Maintains a high level of customers service by being proactive in communication with customers, may include banking center associates, vendors, etc.

Customer Service Rep 04/2011-12/2011 EFA Processing (Temp)

Responsible for providing high quality service to customers in an accurate, efficient, and professional manner. Document all calls and evaluate each account to determine if further research is necessary. Also responsible for tasking the researches to the appropriate department and following up to ensure issue resolution.

Customer Service Rep 11/2009-02/2011 Capital One Bank

Customer satisfaction, help customers with additional information pertaining to their accounts responsible for inbound phone volume for the banking call center in a professional tone and language pace. Troubleshooting and investigative skills were important characteristics of a customer service phone representative. In addition responsible for ensuring compliance to policies and procedures.

Customer Service Rep/Floor Walker 4/2009- 11/2010 PFSWeb (Home Depot)

Sales placing orders for Home Depot online, Customer satisfaction, assisting agents with issues, track orders, help customers with additional information pertaining to their orders and the company products also responsible for answering calls in a timely and professional manner. Floorwalker/Supervisor responsible for assisting agents with irate customers as well as solving customer issues.

Point Supervisor 8/2008-1/2010 White House Custom Color Dallas, TX

Photo and Press developing photography lab responsible for getting all press prints print and shipped in a timely manner with ups Delivery Company. Point supervisor responsible for audits, inventory, as well as 31 employees on the floor, time schedule and payroll.

Education: 8/02 - 5/06 A. Maceo Smith High Schools, DALLAS, TEXAS

Skills: INTERNET MICROSOFT EXCEL, WORD, OUTLOOK, AS400

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