Customer Service Data
Resume:
Tre Harper
**A Franklin Ave NW
Concord,NC *****
Objective: Seeking a career with a fortune 500 company, that allows
me to utilize my versatile skills in the industry of public
relations.
Experience:
Connexxtions Inc.
12/2011- Present Pharmacy Helpdesk Agent
As a Leader in outsourcing for CVS Caremark, and healthcare companies.
I provide customer service to the pharmacies nationwide as they
process claims for prescriptions for all health plans. And I assist
with billing and payments issues and overrides.
Samsung Mobile INC. Coppell,TX. 01/2008- 10/2011
As a QA Auditor, I was responsible for sample testing, inspecting
wireless devices and upgrades of the software for all carriers using
RF scanners to assist with order selecting, SAP,WM Plus and KMS software
and locating errors and reporting to my
supervisor of any issues. I had to check qty,and pallet set up.
DHL/Pathway Grand Prairie TX. 10/2007-05/2009
Mail sortor operator, I had to run a mail sorting machine for DHL a
Pitney Bowes BP 5000 series. As time permits my duties were to break
jams and do some repair. and blow the sensors to ensure the barcodes
were being read properly. Graduated over to the v sort machine to
process the bulk mail. I also assisted with encoding to ensure
barcodes were on all mail going out.
Newbreed logistics Fort Worth,TX 11/2005-10/2007
Function Tester/Refurber, I electrically tested and repaired cell
phones for verizon and lead a team of testers to meet expectations for
customers of Metro PCS, Alltel and Verizon. I have experience using
SAP,Wmplus and a hand tools that included pen and gun soldering and
drills and heat guns as well as other tools screw drivers. To restore
a old wireless device to new like condition in a timely manner.
Texas Instruments/ Temp . Service Dallas 09/2007-09/2009
Manufacturing Specialist, Provided Wafer Fabrication manufacturing
in a clean room environment as I tested finish products using several
testing machines to meet customer expectations. Reworking failed
wafers in a timely manner.
InTegra Inc. Carrolton,TX. 01/2008-09/2009
Data Wiper, As a Computer Data wiper I was responsible to wipe all
data out of the data base and hard drives and destroy all personal
data for clients Wellington Bank,Chase Bank, HCA hospitals and many
others and some repair to the motherboard. Replacing Hard drive with
new ones and memory to desktops and laptops.I also drove a sit
forklift to assist in shipping and receiving.
Always&Ever Hospice Richardson,TX. 01/2004-01/2011
CNA Provide direct patient care to the terminal ill patients and
giving support to the family,during the process as I keep the medical
crisis team informed of the needs and social request of the families
and patients. Checking vitals signs, and performing the activities of
daily living to keep patient comfort in the time of need.
Ryder Roadside Assurance Irving,TX. 01/1999-03/2004
CSR/Dispatcher...Handled Calls from Drivers of Prosource, JB.Hunt,
Yellow Freight, Mayflower Trucking Companies. Troubleshooting issues
to ensure the proper service is dispatch out. Providing Com Checks
at the fuel stops for the drivers via fax. Giving Approvals for
repairs of hot loads and requesting replacements trucks after
mechanically troubleshooting the issues in order to get the hot loads
up and running in timely manner. Using AS400 and Windows and google
atlas and maps other software to handle hot and cold loads.
Education:
ATI Vocational Technical Fort Worth.TX Graduated 1992 Majoring in
PCT/CNA
Trimble Tech H.S. Fort Worth,TX. Graduated 1990 H.O.C.E
Diploma
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