Customer Service Insurance

|*** EL DORADO BLVD. #*** BROOMFIELD, CO ***** |

|Phone 720-***-****. E-mail ***********@*****.*** |

GUENEVERE D JENSEN

OBJECTIVE:

To go back to Medical Billing and Coding and advance in this career

and to eventually become a Certified Coding Professional.

|Summary |

| |Productive and efficient work habits |

| |Self-motivator with high energy |

| |Excellent customer service skills |

| |Team player |

| |Finishes job accurately and efficiently |

| |Works well under pressure |

| |Eager to learn new ways to improve skills |

| |Ensure project deliverables are completed on time without sacrificing|

| |quality |

| |Can perform front-end and back-end administrative job without any |

| |problems |

|Skills |

| |Knowledgeable in Microsoft Office Systems |

| |Microsoft Excel |

| |Microsoft Office |

| |Microsoft Power Point |

| |Excellent in Medical Terminology |

| |Excellent in Medical Coding |

| |ICD-9 Coding |

| |CPT Coding |

| |HCPCS II |

|Work Experience |

| |American Family Life Assurance of Columbus |

| |June 2012 - Present |

| |Licensed Independent Insurance Agent |

| | |

| |Achievements: |

| |Delivers insurance products according to customers needs. |

| |Maternity Leave from June 2011- May 2012 |

| |Denver Spine Center |

| |February 2010 - May 2011 |

| |Insurance Coder and Medical Biller |

| | |

| |Achievements: |

| |Submitted medical claims on time without any error in coding. |

| |Submitted insurance appeals and got them paid without any problems. |

| |Contributed highly in the increase in revenue of the clinic because |

| |of the knowledge in codes that are not being used in the office. |

| |Assisted fellow coders in researching new ways to code and bill |

| |medical claims accurately. |

| |Performed excellent customer service. |

| |Purged old files to help Medical Records Employees. |

| |Assisted Front-end and Back-end office for an efficient work flow. |

| | |

| | |

| | |

| |Attended School February 2009- October 2009 |

| |Maternity leave October 2008- January 2009 |

| |Sears Roebuck Corporations ( Sears ) |

| |May 2008 - September 2008 |

| |Cashier |

| | |

| |Achievements: |

| |Assisted customers and made sure that their wants and needs were met.|

| | |

| |Helped the company with the revenue. |

| |Assigned to balance the sales at the end of the shift. |

| |Mojos American Sports Bar |

| |April 2004 - July 2005 |

| |Bartender/ Manager |

| | |

| |Achievements: |

| |Assigned to oversee daily operations of the bar without any |

| |supervision from the business owners. |

| |Managed employees and supervised them to make sure that they are |

| |performing their job and giving the customers the best service. |

| |Ensured revenue is balanced every night. |

| |Assigned to keep track of all the items that are needed in the |

| |restaurant to be fully stocked for a good service and great work |

| |flow. |

| |Ensured good communication with the business owners and employees. |

| | |

| |St. J Pharmacy |

| |August 2001- August 2002 |

| |Cashier |

| | |

| |Achievements: |

| |Assisted the pharmacist in dispensing medications to the customers. |

| |Demonstrated great customer service skills. |

| |Helped increased the daily revenue of the pharmacy. |

| |Assisted co-employees with their work. |

|Education |

| |July 2012 Insurance & Securities School of Colorado LLC |

| |Lakewood, Colorado |

| |Life, Accident & Health Insurance |

| |Passed the board exam for Life, Accident and Heath Insurance |

| |Licensed Insurance Producer in CO ( Colorado Division of Insurance ) |

| |License Number # 403772 |

| |October 2009 Concorde Career College |

| |Aurora, Colorado |

| |Insurance Coding & Billing Specialist |

| |Graduated with 4.0 GPA |

| |Passed the NCCT Certification |

|References |

| |Available upon request |

Contact this candidate