Customer Service Sales

Robert J. Hall, MCSE

NT, WINDOWS **** (cert. #***174)

*** ******** **. *****. **. 19128 Cell: 407-***-**** email ***********@*****.***

Objective To obtain a full-time position that offers long-term, challenging with customer interactions in Information Technology. My background in LAN / WAN network administration, would allow me the opportunity to utilize my technical expertise and organizational skills.

HIGHLIGHTS

1. A customer service oriented person with people and technical skills ready to join a team

2. Highly motivated, organized, and energetic, with excellent communication and customer service skills

3. Proficient in configuring and maintaining a wide variety of computer systems, networks, and PC software

4. Reliable, dependable, and creative – four time winner “Employee of the Year” award at previous employer

5. Ensure state-of-the-art knowledge through continuing education in developing technologies

6. A seasoned IT professional with experience in all leading-edge technologies, protocols, and latest systems

EMPLOYMENT HISTORY

Network and computer support Independent contractor January 2012 to present

1. Working daily hardware, network and software issues for small business owners.

2. Studying and preparing for the CompTIA A+, 220-701 and 220-702.

COMPUTER SKILLS Client support &Account Manager ProSource of Orlando February4, 2005 to January 6, 2012

1. Added new accounts

2. Maintained my clients accounts and met their needs delivering products and services.

3. Provide IT support and aided in sales.

4. Setup PCs, thin clients and printers

5. Aid the clients with software issues; apply patches and fixes to the software.

PC Analyst Under contract to Lockheed Martin Corp. EIS-ESD 407-***-**** March 2004 to 2/2005

12506 Lake Underhill Rd. Orlando, FL 32825

1. Resolving or expediting technical issues from Business Units with a heavy emphasis in Aeronautic, Email, Network,

Remote Access, Computer hardware, Network printing and supporting clients to access their applications

1. Specializing in Outlook, Blackberry, firewalls, remote access and Network access

1. Vice-President of the People’s Program; a program to support the staff for “Esprit de Corp”, and team fun

2. Supporting our client base to utilize the their products and software to archive the highest value

Independent contractor Contracted with Comp-USA, Palm tree, Adecco,

Senior Technician for Expetec of Orlando 407-***-**** November2003 to March 2004

244 Maureen Dr. Sanford, FL 32771

1. Prepare quotes for network installations

2. Network, hardware, Point-of-Sales networks and software troubleshooting

3. Wired and Wireless network installation

4. Installing networks devices and ensuring Internet connections

5. Installing Windows XP, Windows 2000, Office 2000 and Office XP

6. Instructing users on the operation of computers and software that is installed

PC Analyst Adecco Under contract to Universal Studio of Orlando Florida September 2002 to October 2003

407-***-**** 7400 Southland Blvd. Orlando, FL 32809

1. Resolving hardware and software trouble tickets from the Remedy software package.

2. Ensuring Mission Critical applications,( Email, Office, VGS ticketing, satellite updating, Intranet communication,

And Databases), are functioning for all user

1. Operating Systems including Windows 95, 98, 2000 and XP.

2. Hardware platforms including Compaq, Satellite equipment, and ticketing.

International Academy of Design & Technology – Orlando 407-***-**** October 2002 March 2003

6039 S. Rio Grande Ave. 32809

Instructor – Windows 2000 Infrastructure, Network Essentials, Windows Professional and IIS

1. Instructed Microsoft courseware for students in the System Engineer and Analyst programs

2. Prepared the syllabus, test, and grading and lab setup.

3. Instructing in Network Infrastructure, IIS, Front page, IT Essentials, Windows Professional

Harleysville Insurance Group Inc. Technical Consultant November 2001 to July 2002

Level 2 Helpdesk and Projects 215-***-****

1. Removal of McAfee 4.02 and installation of current 4.5 scan engine to over 1,200 users

2. Deployed Windows 2000 for a new department of Java Developers

3. Level 2 support for 1,000 home office users and 4,500 remote users on Windows 95, NT, XP, Windows 2000

4. Supporting the Office packages, telecommuters, VPN connections and Dell hardware

5. Help the establish offices and workgroups

6. Helpdesk software products; VNC remote control, Unisys –HelpTraks and Blue Ocean’s – Track-It

7. Supporting user email on Exchange 5.5 and Exchange 2000

8. Performing remote trouble-shooting and repairs

9. Ghosting with Norton Software, Operating Systems, Windows 95,2000, XP

Database Solutions, Inc., King of Prussia, Pa February 1999 - August 2001

Network Specialist – Contracted Field Network Engineering 610-***-****

Services for Client Corporations:

1. Reliable first-level support at Comcast Corporation for 400 users of LAN, desktop, laptop applications

2. Daily user telephone support for account administration and file access issues

3. Headed all rollout projects by department to configure new computer hardware

4. Headed other special projects such as virus cleaning, BIOS updating, Office upgrading and refitting older equipment for donations

5. Oversaw Y2K compliance and performance testing on all systems

6. Provide effective support for DSL, voicemail, teleconferencing, and telephone systems

7. Support clients such as GMAC Windows 2000 migration

8. Ghosting with Norton Software, Windows 95, 98, 2000

System One, Strafford, Pa January 1998 - February 1999

Network Specialist – Contracted Field Network Engineering

Services for Client Corporations:

1. Xerox contract – 4/98 to 2/99 - Provided networking technical support to sales staff at Xerox, Inc., to assist in applications engineering

2. Performed site preparation, installation, and demonstration of network capabilities of Xerox products

3. Trained Xerox customers and sales staff in product networking function

1. General Instruments – 4/98 -Provided help desk network and application support for General Instruments, Inc.

Field engineers.

Vanstar – 1/98 to 4/98 – Assisted Compaq USA in troubleshooting leading-edge consumer products

1. First contract – General Pubic Utilities – Quantum Bigfoot Hard Drive fix

Second contract – Hill’s Department stores – Logic board fixes

Bell Atlantic Network Integration, Malvern, Pa.

Sub-contractor – Contracted Field Network Engineering 1997 - 1998

1. Provided infrastructure upgrading for Bell Atlantic ATM commercial customers – configured new 100Mbs system with UPS, hubs, switches, racks, and user interfacing

2. Handled inventories, wiring orders, closet documentation and final wiring management installation

EDUCATION

Ameritrain, Strafford, Pa.

Cisco Certified Network Associate – CCNA Training 2001

Comp-U-Teach, Strafford, Pa. 1997Certificate of Completion – Windows NT Networking – MCSE Training

Montgomery County Community College, Blue Bell, Pa. 1980 - 1985

Associates Degree awarded 1985 – Hospitality Management

CERTIFICATIONS

MCSE for Windows 2000 MCSE+I for Windows NT MS Network Essentials Proxy 2.0 TCP/IP

MS Network Infrastructure NT 4.0 Enterprise Server Windows 2000 Professional MS Active Directory

NT 4.0 Workstation MS Exchange 5.5 MS Security Design IIS 4.0 MCDST

References and Certifications Available Upon Request

Corry Marett 407-***-**** *******@**********.***

Carrie Gorman 407-***-**** *******@**********.***

Donna Hall 407-***-**** **********@***.***

Contact this candidate