Customer Service Administrative Assistant

CARLETTA MARIE JOHNSON

**** ***** **** **** - ******* Texas 77071

713-***-**** or 281-***-**** - **********@*****.***

STRENGTHS

Excellent interpersonal and communication skills Accurate

and detail oriented

Exceptional problem solving skills Motivated,

dependable and resourceful

Ability to learn quickly and apply new concepts Team player

Creative and energetic

Multi-skilled to perform cross-functional duties within

a diversified environment

COMPUTER SKILLS

MS Word, MS Excel, Outlook, Oracle, People Soft 8.8, and Bank of America

Cash Apps Processing system, Shelby System

PROFESSIONAL EXPERIENCE

The Fountain of Praise Feb 2010 -

Present

Administrative Assistant

. Receptionist duties

. Documentation of New Members information

. Assist Graphic Department with request of announcements, slides,

voiceovers, brochures

. Coordination & scheduling transportation for Sunday services

. Create weekly events/meetings for all church ministries

. Prepare facility for special guest speakers and vocalists, assist with

event ticket sales

. Maintain Information Desk for requests by visitors and members

. Post church Contribution/Offerings

Talent Tree Inc Apr

2000 - Dec 2009

Account Receivables /Collections

. Managed collection efforts on accounts receivable portfolio of $15

Million

. Performed escalated collection calls with team members to resolve

account delinquencies

. Excellence in minimizing company DSO

. Researched and communicated billing discrepancies with 15 branch

locations for timely resolution

. Performed customer service calls to reconcile AR discrepancies

. Mentored and fostered teamwork for quality customer service, both

internally and externally to maintain an atmosphere of unity and

teamwork between shared service and field locations

. Supervised following aspects of the Accounts Receivable process:

Commercial cash applications, third party collections, and end of

month closing tasks

. Prepared a weekly report for branch locations regarding clients

outside of credit policy

. Researched customers unapplied funds to ensure prompt application

. Processed adjustment requests and refunds

. Cash posting for ACH/wire clients

HCS Jubilee Group Homes Inc.

Jun 1998 - Apr 2000

Accounts Receivable Representative

. Processed of billing, and staffing reports for mentally handicap

clients

. Managed collection efforts on outstanding receivables

. Corresponded memo's and prepared formal letters

. Implemented and designed of departmental forms utilized

. Documented yearly state compliance survey

. Maintained and updated client medical charts

. Coordinated & scheduled nurses for hospital duty

. Data entry, A/P, A/R and assist

. Receptionist duties

Alpha & Omega of Jasper Inc.

May 1997 - Jun 1998

Departmental Administration/Medical Records

. Processed daily Medicare reimbursements

. Daily preparation for mentally disable patient charts

. Performed daily data entry duties within Accounts Payable dept.

. Posted daily cash receipts within Accounts Receivables dept.

. Maintained physician's orders and files

. Receptionist duties

References upon request.

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