jenay whitley resume

JENAY WHITLEY

**** *. ******* ***. **** Houston, TX 77091 832-***-**** *************@*****.***

T

O OBTAIN A POSITION IN WHICH MY ACADEMIC AND PROFESSIONAL EXPERIENCE CAN BE UTILIZED IN AN ENVIRONMENT THAT NOT ONLY PROMOTES CAREER AND PROFESSIONAL DEVELOPMENT, BUT OFFERS INTELLECTUAL CHALLENGE AND REWARD FOR QUALITY PERFORMANCE.

KEY SKILLS

• Ability to work in a fast-paced team environment, handle multiple tasks and prioritize work

• Ability to interact with others from within and outside the agency and communicate on a variety of levels with those of differing backgrounds and point of views

• Ability to apply knowledge and sound judgment in decision-making using established guidelines

• Excellent time management & organizational skills

• Detail-oriented

• Ability to solve problems; excellent research and analytical skills

• Excellent written and oral communication skills

PROFESSIONAL EXPERIENCE

Computer Technology Solutions– Houston, TX

Technical Support Specialist /OBA /Computer Tech Rework (Hewlett Packard) 07/2008 to current

I provide technical assistance and training to customers within a call center setting. I am responsible for responding to various inquiries regarding technical pc issues. On average I assist 25-30 consumers daily.

Key Results:

• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.

• Configuration of client’s equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).

• Configure software to connect to Internet application servers.

• Provide training to clients in the use of system and applications as related to Internet.

• Obtain general understanding of OS and application operations related to company offered services.

• Identify and correct or advise, on operational issues in client computer systems.

• Perform light lifting 25lbs.

• Perform creation of new accounts using company provide software tools.

Staffmark – Houston, TX

Quality Auditor 06/2007 to 06/2008

Responsible for performing performs periodic documented examination and verification of records and processes of any given quality system to determine the effectiveness and dependability of such the system. I was responsible for keying into the systems data retrieved by other auditors and myself.

Key Results:

• Take accurate records for quality assurance purposes

• Responsible for keying data within the appropriate system in a timely fashion

The Houston Zoo –Houston, TX

Customer Service Agent 01/2007 to 06/2007

I provided exceptional internal and external Guest service according to established guidelines; Assisted Guests in a friendly and positive manner regarding Zoo offerings, prices, information and directions; Provided information and directions to guests concerning the Zoo mission, rules and events and assisted in answering questions from Guests concerning general knowledge of procedures, locations, and information.

The Home Depot –Houston, TX

Freight Team Operator 02/2006 to 01/2007

United Plastics –Houston, TX

Machine Operator

The Learning Place –Houston, TX

Texas Bus Driver/Teachers Aid 10/2004 to 01/2005

EDUCATION

JOB CORP USA – San Marcos, TX

Certified Data Entry Representative, 2003

TECHNOLOGY SUMMARY/TRAINING

MS Office (Word, Excel, PowerPoint, Access) Data Entry Customer Service Assemble Line Proficient

Computer hardware and software Knowledge

Proficient In internet related applications(E-Mail clients, FTP clients, Web browsers

Typing proficiency 40-60 wpm

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