Customer Service Quality Control

|Leon Sanders |

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|Current Address: | |

|9401 Beechnut Street, Apt. 724 | |

|Houston, Texas 77036 | |

|Home Telephone Number: 832-***-**** | |

|E-mail Address: | |

|**************@*******.*** | |

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|EDUCATION |1981 Graduate of Conecuh County High School |

| |Castleberry, Alabama - Diploma, General Studies |

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| |1984 Phillip Junior College |

| |Campbell, California - Associates Degree |

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|EXPERIENCE |Work History |

| |04/03/2008-Present ISSC Security, Inc. |

| |2088 Post Oak BLVD |

| |Houston, Texas 77036 |

| |Captain Sharma 713-***-**** |

| |Serves as a working supervisor for a crew of security guards who|

| |patrol and check buildings and facilities. Duties include; |

| |recommendations, terminations, planning, scheduling, organizing |

| |and directing work. Teaches and enforces safety regulations at |

| |the worksite. Establishes security patrol priorities. Prepares|

| |daily and periodic report in accordance with ISSC procedures and|

| |policies. Assists in the development of security policy and |

| |procedures. Assists Crime Prevention Officers. |

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| |04/21/2006-01/16/2008 US Security Associates, Inc. |

| |242 Hillsdale Avenue |

| |San Jose, CA 95136 |

| |Human Resources 408-***-**** |

| |Responsible for patrolling, guarding and monitoring premises to |

| |prevent safety hazards, theft, violence, or infractions of |

| |rules; circulated among visitors, patrons, and employees to |

| |preserve order and protect property. Responded to emergency |

| |situations such as fires, chemical spills, medical emergencies, |

| |bomb threats, explosions and answers alarms and investigate |

| |disturbances. |

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| |08/12/2001- 03/20/2006 Lockheed Contracts |

| |1111 Lockheed Martin Way |

| |Sunnyvale, CA 94089 |

| |Performed duties as a Customer Service Representative with the |

| |duties of sorting, filing, and storage of classified and |

| |unclassified documents. Compiled, reviewed and analyzed computer|

| |data. |

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| |12/19/1996-08/11/2001 Trimble Navigation |

| |Austin, TX |

| |Provide leadership to handle daily situations with the |

| |responsibility of customer service satisfaction, retention, and |

| |crisis management and web support to include providing education|

| |to customers on diverse operational issues. |

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| |05/10/1991-11/31/2001 Selectron |

| |Charlotte, NC |

| |Performed duties as a Senior Re-Work Technician repairing |

| |retailed manufacture PC Boards for various systems. Served as |

| |an Account Analysts with the duties of carrying out supply chain|

| |models. |

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| |05/23/1988-05/09/1991 IBM |

| |San Jose, CA |

| |Served as a Lab Technician with the duties of providing support |

| |to engineer groups; utilized and programmed lab test equipments.|

| |Relayed technical and difficult problems to senior counterparts |

| |and corrected routine problems as they developed. |

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| |07/211980-05/22/1988 Quantic Industry |

| |1551 McCarthy BLVD |

| |Milpitas, CA |

| |Performed duties as the Senior Manager and Quality Control |

| |Inspector and was responsible for establishing, implementing and|

| |directing quality control. |

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| |Skills: Security Training: |

| |Optical Component Measurement Parts Machines |

| |Fax Communications |

| |MS Word Copied - Patrol Procedures & Legal |

| |Automated Bonding Machine Issues for Security Officers |

| |Soldering Machine - Field Note Taking & Report Writing |

|Summary of |Possesses effective skills, knowledge and abilities to perform |

|Skills And |as a Quality Comptroller, Inventory Specialist, Quality |

|Qualification|Assurance Officer to include the duties of Testing and |

|s |Soldering. Proficient in Microsoft Windows, Microsoft Word, |

| |Internet and Intranet. Have a natural and versatile |

| |adaptability to perform under pressure and to function in a |

| |professional manner at all times with end-users, colleagues, |

| |management, and team members to render customer service |

| |satisfaction. Possesses a strong ability to build and implement|

| |team cohesiveness; strong skills to implement creativity and |

| |implement cost effective solutions. |

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REFERENCES Moses Stallworth Alice Baldwin

References:

Zaki Mubashir, 408-***-****, 4238-B Monterey Road, San Jose, CA 95111

Marion Tabing, 408-***-****, 3050 Zanker Road, San Jose, CA 95121

Melissa, 404-***-****, 1289 South Victoria Drive, Milpitas, CA 95035

Contact this candidate