Customer Service Sales
Resume:
|Fatiha Hargett |
| |
|Tampa, Fl 33613 |
|**********@*****.*** |
|813-***-**** |
|Career Overview |
Fast Food - Customer Service - Front Office Admin - Lab Assistant.
Personable and responsible Cashier with 3+ years of experience working in
fast-paced environments. Solid team player with great positive attitude.
Motivated customer service representative with over 3 years retail
experience in a past-paced environment.
|Core Strengths |
. Strong organizational skills
.
. Creative problem solver
. Listening skills
. Excellent communication skills
. MS Windows proficient
. Fast learner
. Strong client relations
. Energetic work attitude
. Telephone inquiries
. Customer service
. Invoice processing
. Multi-line phone usage
. Telecommunication skills
. Data entry
. Documentation
. Filing
. Typing
. Internet research
. Speaking
. Proofreading
. Reading
. Research
. Computer Proficiency
. Spreadsheets
. Telephone Skills
. Conflict resolution
. Courteous demeanor
| |
|Accomplishments |
Customer Service
. Consistently received positive feedback from guests and
created repeat business by developing long-term relationships
with customers.
. Handled guest complaints, maintaining a positive dining
experience for all rest
Financial
. Compiled inventory lists and worked with vendors for product
pricing and special orders.
. Handled high volume sales with cash, credit and gift card
transactions, balancing cash draw at end of shift with 100%
accuracy rate.
Customer Interface
. Greeted customers upon entrance and handled all cash and
credit transactions.
. Assisted customers over the phone regarding store operations,
product, promotions and orders.
Conflict Resolution
. Responsible for handling customer account inquiries,
accurately providing information to ensure resolution of
product/service complaints and ensure customer satisfaction.
Customer Service
. Researched, calmed and rapidly resolved client conflicts to
prevent loss of key accounts.
|Work Experience |
August 2010 to
February 2011
Quiznos
Tampa, Fl 33610
Crew Member
Greeted customers entering the store to ascertain what each
customer wanted or needed. Described product to customers and
accurately explained details and care of merchandise.
Recommended, selected and helped locate and obtain out-of-
stock product based on customer requests. Answered questions
regarding store and products, while maintaining knowledge of
current sales and store promotions. Maintained up-to-date
knowledge of store policies regarding payments, returns and
exchanges. Worked as a team member performing cashier duties,
product assistance and cleaning while providing excellent
customer service.
April 2011 to
June 2012
McDonald's
Tampa, Fl 33617
Crew Member
Earned management trust by serving as key holder, responsibly opening and
closing store. Greeted customers entering the store to ascertain what each
customer wanted or needed. Answered questions regarding store and products,
while maintaining knowledge of current sales and store promotions.
Accurately balanced cash drawer after every shift. Maintained positive
attitude to make customer's shopping experiences memorable and pleasant.
November 2011 to
February 2012
Abby's Bail Bonds
Tampa, Fl 33610
Office Assistant
Helped drive sales goals and achieve monthly quota figures.
Responsible for ringing up customers in timely manner and
guaranteeing high level of customer service. Logged daily
shipped and received orders. Handled cash stock and inventory
balances. Assisted customers in person and via telephone.
Processed daily invoices and billed renewed invoices to clients.
March 2012
(Currently Employed)
Sun City Labs
Ruskin,Fl 35573
Lab Assistant
OBJECTIVE:
Seeking a Laboratory Assistant position with an organization which will
require me to utilize my skills, abilities and experience to ensure the
Laboratory's success.
Key Qualifications:
* Over 1 year experience in laboratory setting
* Highly skilled in preparing solutions, labels tubes
and specimen containers
* In-depth knowledge of collecting specimens and
performing simple tests under supervision
* Able to Performs routine technical and clerical
functions
* Demonstrated ability to operate simple lab equipment
* Thorough understanding of sterilization techniques
and handling of harmful materials
* Knowledge of using, maintaining and cleaning
laboratory equipment and uses
ACCOMPLISHMENTS
* Reorganized laboratory and specimen collection
procedures, shortening process time by 20%
* Designed and implemented patient care strategy
* Became Team Lead of Department in less than 6
months after being employed.
* Trained former and current coworkers
exceptionally well.
* Performed 400+ Validity entries with zero errors,
on multiple occasions.
Special Skills in Laboratory Settings:
* Answering phones on multiple lines
* MS Office knowledge
* Lab SPECIAL SKILLS
* Customer Focused
* Team Player
* Excellent interpersonal and communication
skills
* Ability to effectively work individually
and in a team environment
* Strong attention to details, disciplined,
careful and focused
| |
|Educational Background |
Chamberlain
Tampa, Fl, USA
Focus On.. GED Diploma
Contact this candidate