Business analyst, Sales Customer Service Business Project Manager

Dada, Tolu-tope Elisha

*, ********** ******, ********. **** 9LP

075********; ************@*****.***

BUSINESS ANALYST

I am an excellent business manager with extensive experience the public and

private sectors relating to financial services, and environmental

protection within the UK and across the world. I am adaptable, have a good

understanding of commercial and business issues, a strong technical

background and excellent communication skills. This allows me to fulfill a

variety of different roles within project teams, and provide an effective

interface between business and technical functions. I possess strong

investigation, problem-solving and decision-making skills, combined with a

pragmatic approach and sound business acumen. Highly accomplished with a

verifiable track record in fields such as analysis and gathering, business

process mapping and the development of interactive prototypes

SKILLS

. Excellent elicitation skills

. Exciting communication and listening competencies

. Requirements analysis

. Solution assessment and validation

. Risk analysis

. FSA registered and certified Financial Advisor

. Excellent written, oral and presentation skills

. Team leadership / Motivation

. Business Analysis

. Sound computer and IT knowledge

. Ability to plan and schedule time appropriately

. Competent to research, report and provide good presentations.

. Enthusiastic to achieve targets and deadlines, while maintaining

quality of works

. Analytical and logical thinking

. Excellent interpersonal relationship

. An intelligent, inquiring mind

. Confidence in manner and outlook

. Honesty and openness

WORK EXPERIENCE

Independent Financial Consultant (MetLife Inc, Canary Wharf, UK)

May 2012 till date

MetLife is a top insurance company with operations in 40 countries of the

world and 90 million customers. MetLife Inc provides protection policies

for individuals and families.

Responsibilities

. Meet with clients, identify their needs by elicitation.

. Provide clients with advice; make recommendations on the best value

for their money.

. Conducts in-depth reviews of clients' financial circumstances, current

provision and future aims;

. Assists an average of three (3) clients daily to make informed

decisions;

Achievements

. Rose to become a 'bronze' consultant within the first three months of

employment.

. Developed a unique presentation that simplified the organization's

elicitation process. This saved the organization time and increased

profit.

. Advance experience in 'treating customers fairly'.

. Exceeded targets while maintaining an excellent KPI

. Researches the marketplace and advising clients on products and

services available with the company, ensuring they are aware of and

understand those that best meet their needs, and then securing a sale.

HSE Advisor/Deputy project manager (Fountain of Life, Welwyn Garden City,

UK). Apr 2011 - May 2012

Fountain of life is an organization that runs the charity Welwyn/Hatfield

food bank as part of their operations.

Responsibilities

. Advised management on a wide range of occupational health and safety

issues, thereby reducing accidents and ill-health rates among

employees.

. Advised senior management on matters pertaining to environmental,

safety and health compliance by analyzing data and operations to

improve systems and processes to eliminate risk to company assets and

prevent actions and conditions which may be harmful to personnel

safety and property

. Assisted in managing the project Foodbank from cradle to finish.

. Risk management and analysis.

Achievements

. Implemented Environmental Management systems, which included OHSAS

18001 and ISO14001 (target 100 standards) that led to a 5-star rating

certificate award for environmental health and safety from

Welwyn/Hatfield Council.

. As the deputy project manager for the organization's foodbank, the

team successfully launched the project on time saving thousands of

pounds.

. Implemented safety legislation during the construction of

Welwyn/Hatfield foodbank.

. Increased recycling rate by 10% within 6 months.

. Carried out regular safety assessment in preparation for OHSAS 18001

audits.

. Significantly reduced employee absenteeism.

. Developed and facilitated training for multi-disciplinary employees on

all issues related to HSE.

. Interpreted and produced clear and concise HSE and project reports.

Business Development Executive (Coca Cola Hellenic Bottling Company)

June 2009 - Jan 2010

. Responsible for the coordination, coaching and development of Key

Business Indicators (KBI) for a team of 15 sales persons

. Recruited and developed Sales Executives that won 1st place in the

Christmas 2009 sales league

. Dealt effectively with customer complaints using communication skills

and empathy

. Top Performer (Number 2 out of 200 Resident Market Developers) company

sales league December 2009.

. Won "team award" best margin performance p6 - Highest margin in Lagos

(December 2009).

. Increased profit margin within my allocated market territory by 28%

(within 6 months)

. Led a team of Field Sales Executives that excelled in the delivery of

growth within defined area.

. Championed the sales and merchandizing of eighteen brands and sold the

highest volume for three consecutive months

. Responsible for securing, managing and developing existing key

accounts

. Responsible for maximising profit and growth, through the formulation

and development of new plans, initiatives, long-term client

relationships and key business strategies.

. Analysed management data and identified trends and opportunities.

. Conducted regular business and account reviews.

. Expanded existing accounts and created new ones

. Advertisement, market execution and activation of outlets

Customer Service & E-business Officer (Oceanic Bank International Plc.)

Apr 2008 - Mar 2009

. Responsible for selling a range of services, dealing with complaints

and enquiries as well as sales promotions and new deals. Involved in

training new staff.

. Promoted and sold of a range of the bank's products and services.

. Processed and administered cash transactions. Provided prompt

responses to enquiries and complaints.

. Exceeded personal loan and income protection insurance policies.

. Increased customer retention whilst competing with the aggressive, new

marketplace.

. Met all targeted levels of KPIs whilst ensuring that the highest level

of customer service was delivered.

. Instrumental in building call center team - coached, led and maximized

call efficiencies and performance.

. Top Advisor in the Team on a regular basis, won award for team

performance

Health, Environment & Safety Intern (Chevron Corporation)

May 2006 - Oct 2006

. Advised on safety and industrial hygiene regulatory

requirements and best practices.

. Conducted safety inspections and audits, and ensured

compliance.

. Participated in safety and industrial hygiene courses.

. Advised on environmental regulatory requirements and best

practices.

. Worked with regulatory agencies to obtain permits.

EDUCATION

M. Sc. Environmental Management Commendation (University of

Hertfordshire, Hatfield) 2011

B. Tech (Hons) Microbiology, 2nd Class (Federal University of

Technology, Akure) 2007

INTERESTS

Music, Chess and Traveling

REFERENCES

Available on request

Contact this candidate