Project Manager

Alex Brodt

**** ********** *** #* • Fairfield, OH 45014

513-***-**** • ***********@*****.***

PROFESSIONAL SUMMARY:

Over twelve years of experience as a Systems, Business and Project Analyst with focus in business software and systems.

Strong background with clients, designers, and developers to identify business requirements, provide cost analysis, assist

with creating user interfaces, and developing implementation procedures. Provided all facets of computer and company

support such as troubleshooting, installations, maintenance, and software rollouts. Works well in both independent and

group settings, along with interacting competently with subordinates, peers, and functional managers. Demonstrated

aptitude for technical writing producing clear, accurate, and concise documentation. Tracked various project deliverables,

dates, and checked deadlines for accuracy. Assisted team project personnel by providing required reports on a timely and

regular basis. Provided first and second tier level support to various clients and/or customers by email, phone support,

and GoTo Meeting. Maintained customer databases to improve tracking, reporting and customer service.

TECHNICAL SKILLS:

Operating Systems: Windows 7, Windows XP, Windows 2000, AS400, DOS

Software: Microsoft Office Suite, Microsoft SQL Server, Lotus

Notes, Crystal Reports, JDEdwards, Goldmine, GoTo

Meeting, DataStream D7.9, SAGE, DDEW Warranty

Entry System, Web Fleet Assistant, Parature,

ZONAR, MS Project, Visio, Sharepoint, Dragonfly,

HelpStar, Microsoft OneNote, Evernote

Business/Software Methodologies: AGILE, SPIRAL, WATERFALL, Use Cases, Test

Cases, Test Grids and Matrices, Technical Writing,

Standard and Custom Reports

Business Objects: InfoView, CMC (Central Management Console), H.P.

Quality Center, Dashboard Manager, Data Integrator,

Universe Builder, Active Directory, AMS Staging

PROFESSIONAL EXPERIENCE:

Union Central Insurance - Ameritas (Cohesion), January 2012-June 2012

Business Analyst/Q.A. Tester

• Defined and documented clear and complete detailed business requirements and functional specifications using

the SDLC (Agile) methodology from the Business team.

• Participated in organized meetings with business users and project managers to prepare and update Business

Process Requirements and System Requirements.

• Manually built step-by-step test grids using Excel on recently upgraded website to ensure functionality and

business practices were met.

• Tested various web applications designed for field clients, agents, and employees.

• Involved in various projects to update statuses, available resources, cost allocations, and potential risks.

• Utilized Evernote as a repository to synchronize meeting notes, documents, and track current and future

projects.

Hewlett Packard (BC Forward), August 2011-December 2011

Business Reporting Lead

Tested applications and resolved complex problems throughout the Agile software development life cycle (SDLC),

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including preparing detailed program specifications.

Elicit requirements using the following techniques: interviews, facilitation sessions, storyboards, observation,

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workflow diagrams and use cases.

Communicated with the development teams by utilizing the Scrum Agile technique to coordinate priorities by

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being involved in weekly meetings.

• Maintained the Central Management Console to control, add, delete, and administer rights for different

customer accounts.

• Analyzed key performance indicators and goals using Dashboards, Scorecards, and Analytics.

• Utilized InfoView to perform queries, create and update documents, and save them to a repository.

• Performed and designed test scenarios and test scripts based on customer requirements for timing, inaccuracies,

inoperable drill-downs within a report.

• Created incidents in the H.P. Quality Center for functional testing which lowered the risk of deploying a bad

report or application.

Heritage Propane (Indecon Solutions), March 2011-August 2011

Mobile and Customer/Client Support Analyst

• Provided second level support on hardware and software issues escalated from the Help Desk for devices used

by Heritage Propane drivers via email and phone.

• Communicated problems to the appropriate Analyst, Programmer, Supervisor and Manager when required.

• Monitored assigned service calls to ensure timely completion.

• Ensured maintenance and development of good customer relationships with all business partners and

customers.

• Logged all hardware and software issues utilizing the HEAT ticketing system.

R&L Carriers (Interactive Business Systems), December 2010-February 2011

Project Coordinator

• Worked closely with program managers and project managers to support the successful development and

implementation of project schedules.

• Facilitated on-time and efficient completion of projects by understanding critical activities and alerts.

• Determined available resources, allotments, costs, and risks during a project’s life cycle.

• Managed, researched, and followed up on past and current projects using MS Project.

• Tracked and updated all deliverables continuously throughout the project and gave feedback to project team

leads.

FirstGroup America, August 2007 – January 2010

Operational Compliance Analyst

• Managed, authored and adapted firm policies and procedures to keep current with applicable company regulations.

• Modified standards and procedures to current compliance processes to ensure assigned locations followed company

policies.

• Conducted monthly operational audits to check maintenance budgets and documented those that exceeded costs to

location.

• Met with upper management on a weekly basis to discuss cost cutting measures, which decreased location over

spending and budget.

Systems Analyst

• Promoted from Warranty Coordinator in May 2008.

• Identified the current inefficiencies between the maintenance, financial, and procurement groups.

• Improved business practices and gaps by developing new processes across multiple departments.

• Trained corporate personnel and maintenance locations on the company’s vehicle maintenance system (VMS),

along with installing and troubleshooting all software issues for developer.

• Maintained and managed Sharepoint access to allow all company personnel to view documents, manuals, and

any process or procedure changes.

Warranty Coordinator Systems Analyst

• Managed the full lifecycle of every vehicle warranty claim received from company maintenance locations.

• Determined what warranty claims were valid and relevant to be submitted to the manufacturer.

• Created and updated warranty manual to provide the proper processes and procedures on filing a claim from

its inception to its resolution.

Domin-8 Enterprise Solutions, September 2005 – August 2007

Jr. Business Analyst and Client Customer Support

• Gathered, analyzed, and interpreted business requirements by clients to aid in company’s software rollout prior

to its release by learning the SPIRAL, AGILE and WATERFALL development processes.

• Traced test cases and functional specifications to SSRs (Software System Requirements) and BPRs (Business

Process Requirements) using DOORS application.

• Participated in I.T. groups to solve and discuss software defects during testing or production.

• Maintained and administered SQL Server tasks including permissions, accesses, and privileges.

• Utilized SQL for data loads, extractions and manipulation in addition to reporting purposes.

• Created Technical Writing documentation for those clients that were technical and non-technical.

• Worked with the Helpdesk team to develop an online knowledge base of Q&A’s to allow clients to search for

most relevant questions and terminology to increase productivity and lower call volume.

• Utilized GoTo Meeting to remotely access client desktops and aid in problem resolution.

Campbell Hausfeld, January 2001 – September 2005

IT E-Commerce Account Manager

• Aided in launch of company’s website by working with various project managers and IT teams.

• Involved in the implementation of the company’s new ERP system, which included online ordering, tracking

shipments, total product quantities, and delivery of product. .

• Prepared and forecasted monthly sales reports showing internet product revenue, along with working the sales

team to add products onto website that were most profitable.

• Utilized SQL as the main customer database for data manipulation and access.

• Forged partnerships and sponsorships from different vendors and consumers.

• Helped with new phone implementation on decrease email workload and increase productivity.

EDUCATION:

Bachelor Degree, December 2000 Associate Degrees, December 2000

BALL STATE UNIVERSITY, Muncie, Indiana BALL STATE UNIVERSITY, Muncie, Indiana

Concentration: Business Administration Concentration: Psychology of Human Development and

Political Science

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