Quality Assurance Customer Service

Pat r ick T. (Pat) H a m i l ton

*** .* * * . * *7 6 p a t . h a m i l t o n@ roge r s .co m

QUALITY ASSURANCE ANALYST

Well-versed in configuration and operational procedures of Microsoft Windows XP Vista and

W indow 7 operating systems on both the In tel-based, AMD 32 and 64 bit platforms

Focused heavily on customer service, both internal and external

Practical knowledge of the Ubuntu Linux distribution

Strong background in t roubleshooting and problem resolution in hardware and software

configurations

Communicate well with others and able to give a clear and concise analysis

Partner with clients to understand their needs and develop testing solutions to address business

p riorities

Highly tenacious with a strong sense of urgency and a “get it done” attitude

PROFESSIONAL EXPERIENCE

Senior Quality Assurance Analyst 2010 – 2012

WORKOPOL IS

Reviewed, modified and executed existing test cases for regression and deployment of scheduled

release upgrades

Created test plans and cases based on internal and external customer requirements regarding new

features for the B2B, B2C and information services implementation

Lead QA Representative in the B2B Pod since the t ransition to an Agile Process at Workopolis in

January 2011

Created plans and led review sessions for each cycle with development and business sponsors

Defined projects so all stakeholders were aligned to requirements and design - practice has

been adopted cross pod

Refactored the recruiter pages in the use of eTops, a third party CMS integration,

communicating with in house and vendor development and business

Designed test plans for other enhancements to the ecommerce sections of the company

website

Lead QA Resource for transition from multiple business financial applications to Netsuite ERP

solution

Lead QA resource for the successful launches of the Enhanced Branding Optimization pages for

t he B2B business unit and worked extensively with the Brand Redesign and Revised Ecommerce

f low project teams

Lead QA resource for the Corporate Works revitalization project involving the posting and

management of customer's career sections for their own internet and intranet sites

Worked closely in the Development, Product Management and Information Technology and

Services created plans and procedures for testing of components and integrated packages with both

manual and automated test tools, primarily with TestLink and Selenium IDE

Familiar with tracking tools such as Testlink, Jira and MS Visual Studio

Senior Quality Assurance Analyst / Team Lead 2006 – 2009

V IS IBLE CORPORAT IO N

Created, administered executed and reported on the testing of company products at both API Level

1765 Lawrence Avenue, East, Suite 510

1/4

Scarborough, ON M1R 2X8

Pat r ick T. (Pat) H a m i l ton

416 .7 5 5 . 0 97 6 p a t . h a m i l t o n@ roge r s .co m

and packaged products, based on 3D rendering and display engine for multimedia content.

P rocured and set up QA Lab for cross-platform testing of products

Instituted procedures for use of lab systems for stress and network load testing of products and

servers

Trained and lead junior analysts

Tested methods and procedures as related to general SDLC and product specific. Team size varied

f rom 2-4 individuals, depending on the project

Project Coordinator WDM (Video Capture) QA 2004 – 2006

AT I TECH NOLOG I ES I NC.

Co-ordinated testing procedures and requirements between software and hardware development

w ith WDM QA

Investigated and prepared testing procedure for future internal and external products for video

capture

Senior Quality Assurance Specialist, Core Video Products 2000 – 2004

ROX IO SOFTWARE (Formerly MG I Softwa re)

Core development testing and quality assurance of the pre-application level components for the

v ideo projects at Roxio/MGI

Senior Quality Assurance Specialist, VideoWave 1999 – 2000

Detailed testing of the VideoWave application, beginning with version 3.0, continued to the release

of version 7.0

Project Coordinator Product Specialist – Lead Quality Assurance Specialist 1995 – 1999

D IG ITAL PROCESSI NG SYSTEMS I NC. (DPS)

Product Specialist, Professional Post Production, dpsGravity(tm) editing system

Set up the internal and external usability and functionality testing of post-production system; set

up and maintained the distribution of pre-release software to internal DPS (worldwide) and

external worldwide sites

Prior to 1995

Video Production Editor – Independent, network and advertising productions. Highlights included;

Editor for Hockey Night In Canada, Live Sports Slow Motion Replay

Variety special- Anne Murray (3)

Network News

Jim Henson- Muppets Fraggle Rock (48 Episodes)

Variety special – k.d. lang

Information series

Eric’s World (20 Episodes)

Variety special - Carol Baker

EDUCATION AND PROFESSIONAL DEVELOPMENT

Loyalist College of Applied Arts and Technology

Television Broadcasting Option

1765 Lawrence Avenue, East, Suite 510

2/4

Scarborough, ON M1R 2X8

Pat r ick T. (Pat) H a m i l ton

416 .7 5 5 . 0 97 6 p a t . h a m i l t o n@ roge r s .co m

I NTERESTS

Soccer Referee, Music, History, Community Events

1765 Lawrence Avenue, East, Suite 510

3/4

Scarborough, ON M1R 2X8

1765 Lawrence Avenue, East, Suite 510

4/4

Scarborough, ON M1R 2X8

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