Kim James

Customer Service Representative - Wipro Limited

Mableton, GA

abgkkr@r.postjobfree.com - 312-***-****

A self-motivated and reliable team player with the ability to adapt to new environments, impeccable

mathematics skills, extensive communication experience, excellent organizational leadership, and outstanding

interpersonal skills.

WORK EXPERIENCE

Customer Service Representative

Wipro Limited - Atlanta, GA - September 2014 to Present

Answers and handles customer questions, complaints, billing inquires, claims and customer concerns with the

highest courtesy and professionalism to resolve the customer issues with one call resolution.

• Handles business transactions in connection with the customer accounts and their orders while using multiple

screens.

• Communicate with customer's using web-based tools to demonstrate the associated proficiency in typing

and grammar.

Lead Representative

Bank of America Corporation - Chicago, IL - September 2009 to July 2013

Supervised and assigned different job functions to team members making sure all task were completed in a

timely manner meeting banking and client perspective deadline while managing multiple accounts.

• Identified and resolved conflicts between public and bank, employees and management, clarified work

relationships acting as a liaison between employees and management, making sure the client received the

highest level of service. Provided daily reports and kept accurate logs so that management was informed of

all activities within the team.

• Provided coaching for team members, making sure all activities ran in the team were in compliance with

proper procedures so that any and all inspections and audits were passed. Responsible for meeting with

potential clients to demonstrate the products offered.

Remittance Processor / Trainer

Bank of America Corporation - Chicago, IL - March 2001 to September 2009

Responsible for research and analysis of alternative vendor services upon expiration of companywide

contractual agreements. In addition to account verifications and check examinations, also responsible for new

employee training.

• Responsible for the accurate and timely posting of priority corporate accounts payable and accounts

receivable. Handed duties performed on KXT and OPEX machine.

Customer Service Specialist

Kids R' Us - Bedford Park, IL - January 1998 to October 2000

Supervised and ensured quality communication to satisfy customer's needs. Worked as a team player to

ensure positive customer service experience as well as achieve common team goals.

• Ensured compliance with proper procedures throughout the store including quality control and order

processing. Assisted customers with special order items as well as general merchandise.

ADDITIONAL INFORMATION

Available Upon Request

Contact this candidate