Manager Service
Resume:
Robert E. Murphy
Auburn, Me. *****
Home Phone 1-207-***-**** Email: ******.********@*****.***
To whom it may concern
With over 40yrs in the automotive business I am seeking a position of responsibility within your organization. I started as a technician and worked my way to the top as the Operations Manager of a multimillion dollar organization. I have recently been running an aftermarket shop for the last nine years with a staff of 15 and gross sales of 1.6 million dollars. I am now available to pursue other challenges. It is my desire to find a position that will afford me the flexibility to grow within the organization and provide me with a career that is both rewarding and challenging.
Sincerely
Robert Murphy
WORK HISTORY
2012: Present Asst Manager: VIP Automotive Parts and Service
Assist the General Manager and Service Manager in the daily operation of the store.
Assist Customer with their service and parts needs and advise them of recommended services based on mileage and age. Analyze daily and weekly reports to improve sales and productivity. Monitor safety and environmental issues to insure compliance.
2003:2012 Service Manager: PEPBOYS Auburn
Managing sales of $1.6 Million with an eleven-man shop, three service advisors, and an Assistant Service Manager. Operating 87Hrs. per week. Setting up training programs. Controlling Inventory. Working to increase revenues while keeping down expenses. Tracking sales and scheduling the service department. .
1994:2002 Service Director: Augusta Chevrolet Cadillac.
Managing a nine-man shop with two service advisors and an assistant service manager. Setting up training programs. Working to bring the warranty expense in line with our peer group and attempting to increase our CSI ratings. Reviewing all repair orders to ensure that we were billing all we could.
Operations Manager: RMC Management
Assisting the owner with day-to-day operations of his many interests. (Augusta Chevrolet Cadillac, Augusta Ford, Chambers Leasing, Presidential Motors and Chambers Parts Dist.)
As well as short and long term projects. Consolidating the many programs and reports into one quick and easy to read spread sheet. Deal with any legal issues that my come up from the AG’s Office to workers comp. Work with department Managers in hiring of new personal, training and streamlining the department functions. Auditing repair orders and advising department Managers of any weak areas that could lead to either a warranty audit or that they may not be collecting all they could.
Warranty Administrator: Augusta Chevrolet Cadillac, Augusta Ford
Processing warranty claims for both dealerships. Assisting the Service Director in day-to-day service department functions. Tracking shop productivity and dealing with all factory personnel. Reconciling claim payments against the warranty schedules.
1993:1994 Service Advisor: Davis Oldsmobile Cadillac
Greeting customers and writing repair orders. Dispatching work to an eight-man shop.
EDUCATION
1980:1982 University of Maine
Criminal Justice: No Degree
INTERESTS & ACTIVITIES
Hunting, Fishing, Football
R MURPHY
Active Transcripts
Course Title Session
VB100.01W Pop the Hood
VV0SS.00D Advanced Service Consulting
GVM00.SVD Success Drivers for Managing the Service Department
VCFC0.FCD Focusing on the Customer
SIPP0.ADD Appreciating Diversity: Growing the Business in a Diverse Environment
SIPC0.PED Phone Etiquette
SIPC0.PEP Phone Etiquette
SIPC0.ETD Effective Teamwork
VVOC0.SMD Advanced Service Marketing
PCSLM.01D Service Lane Merchandising
VVC90.03D Repair Estimates, Service Documentation and Customer Retention
VVC90.03P Service Consultant Techniques #3 Repair Estimates, Service Documentation and Customer Retention
VVC90.03D Repair Estimates, Service Documentation and Customer Retention
VV0P0.P2D Productivity Analysis/Workload Balancing - Shop Productivity
VV0P0.P2P Productivity Analysis / Workload Balancing - Shop Productivity
VB100.01P Pop the Hood
VWMC0.01D Managing the Warranty Function
VV0P0.P1D Productivity Analysis/Workload Balancing - Technician Efficiency
VV0P0.P2D Productivity Analysis/Workload Balancing - Shop Productivity
VVC90.02D Promoting the Sale and Gaining Customer Commitment
VVC90.01D Meeting and Greeting the Customer / Gathering Vehicle Information
BAP16.01D Cadillac WIN News
GMES9136 WINS ADVANCED TRAINING
ASE C-1 ASE Service Advisor
References:
Dan Fenhor
Store Manager
Pepboys, Auburn, Me.
Ben Alden
ASE Master Tech
Pepboys Auburn, Me
Rick Martin
General Manager
Bill Dodge Auto Group
David Heikkinen
Area Service Manager
General Motors
(Retired)
Neil Wright
Area Sale Manager
General Motors
1-800-***-**** x8421
Contact this candidate