Sales Customer Service

Robert Moore

Home: 425-***-****

************@*******.***

www.linkedin.com/in/robertemoore3

JOB OBJECTIVE

Seeking a position as Regional Sales/Marketing Manager or Trainer for major company

SKILLS AND ABILITIES

* Over 20 years professional experience in sales, marketing and training

* Masters in Business Administration with emphasis in Marketing

* Recently managed multi-state territory showing consistent sales growth

* Proficient developing and executing sales and marketing plans in multiple industries

* Leadership in developing teams and self-directed evaluation processes

* Proven skills in presentations training over 2000 people per year

* Knowledge of Microsoft Suite of Products, AS 400 and Oracle

WORK EXPERIENCE

Weaver Popcorn

Noblesville, IN

NW Sales Manager

From 2008 To 2012

Implement all dimensions of sales management( i.e., strategies, forecasting, pricing, competitive landscapes, market conditions, distribution and customer/ field sales support programs) in WA, OR, ID, AK and Northern CA.

Held accounts over $7.25M gross, $2.2M net

Lead area with direct control to 55% Growth over 4 years. Lead staff advisors in territory to double digit growth per year for last 4 years.

Duties:

* Maintain strong customer relationships with all accounts in the region to build and maintain our categories business

* Travel within sales territory regularly and provide feedback from our customers to sales management teams

* Work with Staff to establish sales goals by territory as well as manage incentive programs to drive growth while maintaining or improving sales

* Meet regional sales financial objectives by forecasting requirements, preparing an annual budget, and scheduling expenditure

* Constantly look for new technology and methods to increase sales

The Training Associates

Westborough, MA

Corporate/ Contract Trainer

From 2007 To 2008

Trained new managers in lending and deposit products. This included knowledge of products, negotiating with underwriters, proper compliance, cross-selling other products and services. Included Sales and Leadership Training

* Facilitated training of self-directed work teams with department managers within remittance processing. Improved percentage of same day processing time from 74% to 93%.

* Created and trained others in team self- evaluation appraisals for quarterly incentives. Allowed team members to better assist each other. Reduced evaluation process time by 30%.

* Trainer for Situational Leadership and Covey based curriculum

* Worked with LMS System to track training for students.

Key Bank

Mukilteo, WA

Branch Manager

From 2005 To 2007

Accountable for all deposit goals, lending goals and compliance while maintaining customer service levels. Responsible for Profit and Loss of Financial Center.

* Achieved Contribution Margin( Actual Profit/ Expected Profit) of 157%. This was highest contribution margin in area.

* Received Silver Medal in Sales Games in 2006. Sales Games consisted of 84 manager participants in several rounds to determine best sales presentation.

Washington Mutual

Seattle, WA/ Atlanta, GA

Branch Manager/ Trainer

From 2002 To 2005

Accountable for all deposit goals, lending goals and compliance while maintaining customer service levels. Responsible for Profit and Loss of Financial Center. Trained other Branch Managers in area in sales and branch operations

*Produced marketing plan for brand new bank locations that resulted in increase of loans from $0 closed to over $1,000, 000 in two month period. Involved creating Excel database of existing and potential customers using multiple resources. From database, created direct mail and outbound call lists to market loans and other banking products. In addition, developed relationships with both inside and outside companies to provide consistent stream of leads

* Received awards for highest percentage to goal for 2004 in Georgia Region 1 in Consumer Lending, Residential Lending and Business Lending.

* Created cross sale program for new accounts which resulted in 18 consecutive months increase in customer retention and number of products per customer.

EDUCATION

University of Phoenix

Phoenix, AZ 2003

Master of Business Administration

Subjects Studied: Marketing

University of Washington

Seattle, WA 1995

Degree Earned: Bachelor of Arts

Subjects Studied: Drama

HONORS AND ACTIVITIES

Member of Snohomish County Football Official Association

Eagle Scout

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