Human Resources Management
Resume:
Paul Snyder
Commerce, MI *****
*******@****.***.**.** **********@***.***
Customer-focused, service-oriented, self-directed team player with Desktop
and Asset Management experience. Builds relationships with the client and
communicates effectively at all corporate levels. Result driven to help
ensure metrics are met.
Professional Experience
Troy School District (TSS) 02/16/2011 - Present
Computer Technician
. Provide first level technical support to district end users on
all hardware and software
. Log and manage building help requests, track and bill by
department
. Escalate unresolved support issues to Central Helpdesk
. Assist in maintaining inventory of all equipment and electronic
media
. Provide before and after school staffing of Technology labs
. Support of video-conferencing systems
Hewlett Packard (formerly Electronic Data Systems) 1996 - 2011
Consistent Office Environment (COE) Coordinator (Ally/GMAC Account)
04/2001 - 06/2011
. Assisted with Refresh of leased assets for the account.
. Communicated COE initiatives, objectives, and statuses regarding
global security and software updates.
. Recorded all asset deployments and returns to maintain asset
integrity.
. Assisted the account with troubleshooting common desktop
problems with Windows, MS Office, hardware, and connectivity.
. Reported corporate compliance on PC security and upgrade
statuses to Account Management.
. Acted as an escalation point between the account and COE
helpdesk to assist users in achieving quicker resolution to PC
issues.
. Re-imaged returned PC's for redeployment to help save costs.
. Wiped PC hard drives prior to return to protect client and HP
data.
Logistics Coordinator (Ally/GMAC Account) 10/2005 - 06/2011
. Provided logistics services for branch activities including
transfers, closings, and disposals.
. Scheduled branch activities to occur in a timely fashion, with
adequate human resources, tools, and packing materials based
upon the individual site's needs.
. Ensured all building management and customer requirements were
adhered to by the shipping company so the third-party shipping
companies were properly insured against any injury or physical
damages to assets or buildings.
. Tracked all asset moves and reported all changes via tickets to
maintain asset integrity throughout Ally/GMAC branch activities.
. Provided dispositions for returning Ally/GMAC assets to ensure
assets are properly disposed of or returned to the proper
Lessor.
. Properly disposed of EOL assets through approved third-party
brokering or scrap dealers.
IT Asset Request Owner/Handler (Ally/GMAC Account) 02/2009 - 06/2011
. Created and implemented standardized asset-handling procedure to
align with GM processes. This included: incoming new-product
notification to the warehouse, real-time monitoring, completed
order "call-outs" for shipping, and reporting.
. Acted as an escalation point between the account and warehouse
teams for expediting orders to help minimize client impact and
achieve customer satisfaction.
. Resolved issues regarding missing items or over shipments
between the account, warehouse, and vendors.
Business Analyst (Motors Insurance Company (MIC) Assistance Center)
04/2000 - 07/2003
. Provided first-level technical support including password resets
and troubleshooting for hardware/software, applications, and
connectivity issues.
. Reported outage statuses directly to account managers and
customers.
Business Analyst (Chevrolet Customer Assistance Center) 01/1996 -
04/2000
. Made financial decisions, as empowered by Chevrolet Motor
Division, regarding out-of-warranty customer claims.
. Provided phone and written responses to customer queries and
claims.
. Served as a representative to the exclusive 950 Executive Group.
Education
Bachelor of Science, Western Michigan University, Kalamazoo, MI 1991
Associate of General Studies, Macomb Community College, Warren, MI 1986
Certifications
ITIL-Foundation Certificate in IT Service Management 2003
State of Michigan, Department of Education, Provisional certificate,
Lansing MI 1992
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