Human Resource Manager

Jill M. Kercher

**** ********, **** *******, ** *8823

************@***.***

517-***-**** - mobile

CAREER SUMMARY

Highly skilled Human Resources Professional with extensive

experience in all aspects of Human Resource Management,

Administrative Management and Payroll Administration. An excellent

communicator with strong written and verbal skills with extensive

experience conducting new hire orientation/on-boarding,

presentations, open enrollment and training.

CAREER HIGHLIGHTS

. Researched and implemented grant funded multi-year Lean

Manufacturing training program that was valued at $60,000 per year.

. Reduced Workers Comp claims by 54% within 12 months for division.

. Designed benefit package, which reduced costs by 8%.

. Responsible for recruitment effort to increase staffing levels by

80% within a 9-month period. Staffing completed on schedule and

within budget.

. Instrumental in developing contacts to secure MEGA Tax Credits for

economic growth through job creation.

. Developed Attendance Policy that resulted in increased morale,

reduced absence rate by 28% and contributed to increased

profitability within first year of implementation.

. Research, recommendation and oversight of installation of payroll,

HRIS and biometric time and attendance systems

PROFESSIONAL EXPERIENCE

Inovalon, Inc. (new name of MedAssurant)- Lansing, Michigan

Provider of nationwide medical data abstraction, analysis and

verification solutions for the U.S. healthcare industry providing care

management and financial improvement solutions with annual revenues of

$1.3B

Divisional Human Resource Manager 2011 - Current

Responsible for all human resource for call center division with

current employee headcount of 130

> Development of human resource standard operating policies to

facilitate consistency at all locations

> Recruiting liaison to facilitate meeting call center growth

with current staffing increase of 200%

> Team member to develop Wellness Initiatives

> Responsible for Short Term Disability Insurance payment

reconciliation for all locations

> Employee relation coach and mentor to all divisional

supervisory staff.

> Resolution of payroll, benefit issues, workman compensation,

OSHA compliance and employee concerns for both and on and off

site staff

> Management of all leaves of absence (LOA) for both office and

field associates

> Design of method to track all LOA/STD/WC/ADA status for all

locations to facilitate reporting capability for analysis and

review

> Development of SOP and policies to support staff growth

> Implemented online reporting of all WC and STD claims for all

field and office based associates

Aeroflex/Inmet - Ann Arbor, Michigan

Designer and manufacturer of wireless and microwave electronic

components with divisional headcount of 135 and annual revenue of $16M

Divisional Human Resource Manager/Corporate Ethics Liaison/Safety

Manager 2006 - 2011

Responsible for all human resource, administrative and payroll

functions for division of 120 employees utilizing 1 direct report

> Conducted annual Open Enrollment meetings

> Workers Comp oversight and analysis of work related injuries

to develop effective prevention programs

> Development of policies and procedures to align programs with

corporate vision in the areas of attendance, discipline,

behavioral based interviewing and performance

> Research, recommendation and analysis of training programs and

vendors to address performance and core competency

deficiencies and limitations

> Recruiting of all professional, technical and production staff

> Developed job competencies

o Job Description Development

> Designed training modules to address compliance and personnel

development issues (i.e. Harassment, OSHA training, FMLA,

Communication and Ethics, First Time Supervisor Role, etc.)

DLZ Corporation - Lansing, Michigan

Civil/Structural/Environmental Engineering and Architectural Firm with

headcount of 120, 4 Michigan offices and annual revenue of $15M.

Senior Human Resource Generalist 2002 - 2005

Responsible for all human resource functions for 4 offices within State

of Michigan.

> Conducted annual Open Enrollment meetings.

> Developed and designed training modules to align competencies

with organizational goals for division of 4 offices; ensured

compliance with state and federal regulations.

o Developed strategy for employee discipline, job

classification, wages, benefits, and professional

development to ensure retention of key employees,

career path planning, and appropriate layoff and

termination strategies.

o Developed marketing materials to portray company as

"employer of choice".

> Wrote policies and procedures, resulting in reduction of

overhead expenses on seasonal staff and vehicle operational

costs.

The NEWSGroup- Jackson, Michigan

Book and Magazine distributor - division of James Patterson Group

(Canada's 3rd largest privately held company) with divisional headcount

of 800 in 17 locations in 6 states and annual divisional sales of $18M.

Divisional Human Resource Manager 2000 - 2002

Responsible for all human resource function oversight for division;

utilizing 2 direct reports.

> Resolved employee benefit concerns, conducted open enrollment

meetings for 16 locations and multiple shifts and educated

both hourly and salaried staff on benefit offerings.

> Instrumental in analysis and recommendation to corporate on

benefit offerings to hourly and salaried employees while

managing costs to acceptable levels.

> Supervised human resource and administrative staff.

> Change agent in identifying areas for interventions,

designing training programs, and developing team based

approach to address individual improvement areas.

> Assessed litigation liability and designed modules for staff;

training included harassment, Supervisor training, OSHA/MSDS

compliance, train-the-trainer development, disciplinary and

counseling procedures reducing liability exposure.

> Wrote employee manual for 5 North American divisions for

subsidiary of Canadian parent company for unification of

operations.

> Led North American operations in establishing FTE analysis

systems for staff projections within all North American

divisions.

> Worked with line supervisors to develop employee recognition

programs (based upon attendance, injury reductions, etc.).

Washtenaw Engineering Company - Ann Arbor, Michigan

Civil Engineering, Surveying and Landscape Architectural Firm with

headcount of 50 with annual revenues of $10M.

Human Resource/Office Manager 1997 - 2000

Administrative Services Management for human resources, payroll and

office administrative functions utilizing 3 direct reports.

> Analysis, recommendation and implementation of professional

liability and other insurance and benefit programs resulting

in cost savings in excess of 20% per year.

> Developed employee manual and employment practices for firm.

> Supervision of administrative and accounting staff.

> Designed benefit package, which reduced costs by 8% while

increasing coverage.

> Managed payroll functions, 401k program and 5500 filings, and

all contractual review of vendor programs.

EDUCATION

Eastern Michigan University - Masters: Human Resource Management and

Organizational Development

Northwood University - Bachelor of Business Administration

CERTIFICATION

PHR - Previous Professional in Human Resource Management from 1998 to

2010

PROFESSIONAL MEMBERSHIP

Society of Human Resource Management (SHRM)

Contact this candidate