Customer Service Sales
Resume:
Renee N. Glosson
*** ******** ***** ******* ****, IL 60012
*******@*****.***
OBJECTIVE
Administrative support professional offering versatile office management. Strong planner and problem solver, who
readily adapts to change, works independently and exceeds expectations, Able to juggle multiple priorities and meet
tight deadlines without compromising quality,.
SKILLS & EXPERTISE
• Microsoft Office Suite • •
Appointment scheduling Strong planning skills
• QuickBooks • •
Data Collection Problem resolution
• Accounts payable/receivable •
• Patient care advocacy
Strong work ethic
• Customer Service •
• Visual merchandising proficiency
Deadline-driven
• Insurance eligibility verification •
• Opening/closing procedures
Strong organizational skills
• Data Entry •
• Health insurance processing
Insurance processing
EXPERIENCE
Order Entry/Merchandiser
Kurt S. Adler
December 2005 – Present (7 years 1 month) Merchandise Mart Chicago, IL
• Managed quality communication, customer support and product representation for each client.
• Regularly sought opportunities to up sell and add on additional merchandise.
• Verify that the buyer’s information in the computer system was up-to-date and accurate.
• Display the appropriate signage for products and sales promotions.
• Arrange items in favorable positions and areas of the store for optimal sales.
• Assist in gathering and moving materials and equipment for the assigned displays.
• Effectively communicated and coordinated execution of the planogram with store management.
• Print various labels and tags for all merchandise.
• Sales ($10,000 plus orders).
• Designing show invitation
Orthodontist Assist/Office Administer
Dr. Cynthia Browne, D.D.S., M.S.
September 2007 – September 2008 (1 year 1 month) Crystal Lake, IL
• Deposited third party checks.
• Opened and assigned new patient accounts.
• Researched and resolved billing and invoice problems.
• Managed medical supply inventory, insurance records, patient charts and company files.
• Updated patient accounts and information on a daily basis.
• Scheduled and confirmed appointments for entire management team.
• Standardized department filing system to increase efficiency.
• Communicated with patients via phone, email and in person to obtain payments on outstanding accounts
or accounts requiring deductibles or co-pays.
• Implemented an extended credit program
Renee N. Glosson
Office Administer/Dental Assistant
Northwest Dental Center
April 2005 – September 2007 (2 years 6 months) Fox River Grove, IL
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• Performed debit, credit and total accounts on computer databases, using specialized accounting software.
• Prepared financial statements from client documents.
• Processed an average of 100 invoices per month for a small dental office with two doctors.
• Calculated figures such as discounts, percentage allocations and credits.
• Researched and resolved billing and invoice problems.
• Managed the receptionist area, including greeting visitors and responding to telephone and in-person
requests for information.
• Dispersed incoming mail to correct recipients throughout the office.
• Cooperated with private insurance providers to resolve billing issues.
• Managed daily office operations and maintenance of equipment.
• Assisted the Doctor with procedures/surgeries.
• Develop & mounted FMX, BW.
• Full knowledge of Patterson Eagle Soft 13.0.
• Trained new employees.
Education
Attended ADI Auxiliaries & Practice Management (2007)
American Academy of Implant Dentistry – 55th annual meeting (2006)
Member of ICOI & ADIA in good standing (2007)
Harper Collage - Palatine, IL
Stevenson High School - Lincolnshire, IL
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