F reddy A. Pena
Boston, MA02121
E-mail: ****.*******@*****.***
OBJECTIVE: To acquire a challenging position in an environment where I can best utilize my skills,
work experience and education.
Education:
2010- 2011 Lincoln Technical Institute
2004-2007 The English High School
Work Experience:
9/10 – 09/12 Securitas at Brigham and Women’s Hospital
Position: Security Officer
Responsibilities:
• Assigned to protect our people and property
• Be alert, Listen and observe
• Performs Patrols.
• Monitoring safety standards and reporting hazards.
• Answers telephone.
• writes and files daily duty logs
• performs other tasks requested
• Good Customer Service skills
01/07 – 9/10 VPNE at Brigham and Women’s Hospital
Position: Cashier/Customer Service
Responsibilities:
• Ensure that each customer receives outstanding service
• Answer telephones in an efficient and courteous manner.
• Communicate customer request to my superiors
• Organized the work area
• Trained staff members
• Count the money before and after.
• Make sure enough cash is available.
12/04-01/07 Au Bon Pain at Brigham and Women’s Hospital
Position: Cashier/Customer Service/Cleaner
Responsibilities:
• Good customer Service
• Clean and organized the work area
• Trained staff members
• Awarded the 2006 employee of the year
Technical and General Skills
• Hardware and Software
• Bilingual Spanish/English fluent in both.
• Knowledge in computer skills
• Excellent customer service skills
• Teamwork
References available upon request