Customer Service High School

Donna DeWitt

San Diego, CA *****• 619-***-**** • ***************@*****.***

HIGHLIGHTS OF QUALIFICATIONS:

• 12 years experience working in high volume entertainment establishment, serving more than 100

beverages a night

• 14 years of experience as a caregiver, including food preparation and housekeeping duties

• Worked well independently and with other food/beverage service employees

• Recent volunteer experience with high volume food service (1000 meals per day)

• 12 years experience working directly with the public, providing courteous customer service

EXPERIENCE:

Caregiver/Housekeeping

Self-employed San Diego, CA 03/1996 - 09/2011

• Administered bedside care and personal hygiene assistance to an elderly dementia client

• Performed housekeeping duties such as cooking, cleaning, washing clothes and dishes

• Cared for the client during periods of incapacitation and convalescence

• Performed health care related tasks such as monitoring vital signs and administering medications

• Transported the client for shopping, medical appointments and other needs

• Planned, shopped for, and prepared three nutritious meals a day

Waitress/Cashier

Nightlife San Diego, CA 08/1980 - 06/1992

• Took food and beverage orders from, and served beverages to up to 50 patrons nightly

• Coordinated customer orders with the bartender and other waitresses

• Collected cash payments from customers, used cash registers and made change

• Cleaned tables, food service area, and bar counters after patrons finished

• Selected for special recognition by the establishment owner for exceptional customer service

VOLUNTEER:

Food Server

Saint Vincent de Paul Villages San Diego, CA 01/2012 – Present

• Assisted kitchen staff by serving breakfast to more than 1000 clients four days a week

• Moved cooked food from ovens and stoves to the steam tables for serving

• Performed clean-up duties on the serving line

• Collected dishes and trays after client use and prepared them for washing

• Cleaned and disinfected eating areas

SKILLS AND ABILITIES:

Customer Services

• Greeted customers as they enter the facility

• Provided information, answered questions and resolved complaints from customers

Cash Management

• Issue receipts, receive payment by cash, and provided change due to customers

• Tabulated bills using a cash register and calculator

Computer Skill

• Able to navigate the internet, check email and use MS Word

EDUCATION / TRAINING:

Patrick Henry High School San Diego, CA

High School Diploma

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