Customer Service Representative

OTESA E. NICHOLSON

*** ********* **. ********, ** 29210 803-***-**** **************@*******.***

Professional Highly motivated individual seeking to become affiliated

Objective with a dynamic organization in a Customer Service,

Administrative or related position which offers professional

development and advancement.

•

Qualifications Track record of top performance including

Summary experience and training in the areas of customer service,

account management, administrative services, research,

documentation management, public relations, conflict

resolution, employee training and implementing policies

and procedures.

Team player who works closely with co-workers and

management to achieve targeted objectives.

• Proficient in planning and completing projects to

high standards in time-critical situations.

• Strengths include excellent leadership,

organizational and problem solving skills.

• Easily establish and cultivate professional business

and customer relationships.

• Consistently received outstanding performance

evaluations in all positions held.

• CPR/First Aid certified.

• Computer proficient.

Pro White, Columbia, South Carolina

Professional

Whitening Technician, (20012-)

Experience

• Ability to work independently and organize work in a

rational fashion.

• Remove filthy deposits from teeth and guide patients how

to practice good oral hygiene.

• Maintained a very sanitized environment at all time.

• Solely responsible for maintaining inventories, loss

prevention and daily reports.

• Able to communicate with customers well, accurate and

concisely.

Eat More Tees, Columbia, South Carolina

Customer Service Representative, (2011 -2012)

• Managed a high-volume workload within a deadline-

driven environment.

• Assist clientele as they enter office, via phone, e-

mail and fax.

• Placed orders to restock merchandise and handled

receiving of products.

• Set up trade shows and attended clinics for new

fashion lines.

• Played a key role in increasing retention as well as

satisfaction rates.

SPORTS TALK, Columbia, South Carolina

Customer Service Representative, (2007 – 2010)

• Consistently excelled in customer satisfaction while

servicing diverse accounts to high quality standards.

• Assessed and resolved account issues in strict

compliance with company policies and procedures.

• Responded to inbound calls and initiated outbound

calls as required.

• Ensured timely and accurate documentation of

information on company’s database.

• Selected by management to train new and

inexperienced employees in all aspects of their duties.

• Commended by management for professionalism

and customer service skills.

BELLSOUTH MOBILITY, Atlanta, Georgia

Customer Service Representative, (1996 – 1998)

• Applied analytical and problem solving abilities to

troubleshoot and resolve account issues.

• Maintained current knowledge of company

regulations to best meet the needs of clients.

• Achieved all targeted objectives in a timely and

efficient manner.

• Performed other duties and responsibilities

essentially the same as above-listed customer service

position with Sports Talk, including extensive problem

solving.

• Consistently provided excellence in customer service

regarding all transactions.

Previous • Employed in diverse customer service positions

including one-year employment with Coca Cola.

Education Medix School, Smyrna, Georgia

Nursing Assistant studies, (2010 – Present).

Emory University, Atlanta, Georgia

Law studies, (3 years).

Midland Tech, Columbia, South Carolina

Nursing studies, (2 years).

Volunteer - Feed the Homeless. -Parks & Recreation Maintenance.

Salary negotiable.

Personal

Willing to relocate/travel.

Available immediately.

References Excellent personal and professional references will be

provided on request.

Contact this candidate