Payroll Administrator
Resume:
DEBRA GUMMERSON
Acton, ON L7J 1A7 **************@*****.**
December 12, 2012
I am submitting my resume in as application for a position of Payroll Administrator. The enclosed resume will provide you with my skills and experience working in a Sales Support and HR environment.
I have over 10 year’s as a Customer Service Representative and 4 years as Payroll Administrator. My skills and experience match all of your requirements and I was thrilled to find your posting. I believe that my experience and background in Support and HR would provide you with an excellent employee. I am a dedicated and reliable individual who has practical experience within this field and multi-tasking abilities to assist with your client’s continued success. I am confident that my teamwork skills, strong customer service abilities, and interpersonal skills would enable me to meet and exceed the requirements of the position. I am a people person, destined to help solve problems and meet the needs of your client while working as part of a team on my own. I am resourceful, dedicated and loyal.
I thank you for considering my application, and taking the time to review it. Please contact me at the above mentioned telephone number at your earliest convenience so that we might discuss this position further. I look forward to speaking with you in person in the near future.
Sincerely,
Debra Gummerson
**************@*****.**
DEBRA GUMMERSON
231 Mason Bl. H 519-***-****
Acton, ON L7J 1A7 **************@*****.**
PROFILE
• Conscientious, detail oriented professional
• Over 10 years in Customer Service
• Over 4 years as Payroll Administrator, using Ceridian HPL and Insync programs
• Takes the initiative to achieve quality results
• Strengths include organizational and trouble shooting skills, supported by a positive track record of planning, coordinating, leadership and coaching
• Experienced in Microsoft software and AS400
• Member of the Health and Safety Committee; 1st Aid certified
EXPERIENCE
PURITY LIFE HEALTH PRODUCTS LP 2007 – Present
Payroll Administrator
• Prepare and submit payroll for both hourly and salary employees on a bi-weekly basis; ensure that all employee updates are entered and implemented in a timely manner
• Maintained bi-weekly journal entry reports for the Finance Department
• Assisted in the implementation of a new benefits provider; maintained on-line records for new enrollments and changes
• Implemented and maintained a new punch clock system for the hourly employees
• Created and maintained reports utilizing the Ceridian payroll system
• Maintained the employee personnel files, ensuring that all new hire paperwork is completed
• Assisted in the quarterly celebration of loyalty awards and birthdays
• Secretary for the Health & Safety Committee
• Assisted in the creation, communication and implementation of company policies and procedures
• Maintained posting boards for HR and Health & Safety communication
PURITY LIFE HEALTH PRODUCTS LP 2007 – 2007
Customer Service Representative
• Input customer orders received via phone and fax
• Ensure that customer profiles were updated and shipping requests adhered to
• Communicated and shipped all available back orders
• Arranged for product returns with the customer and courier companies
• Worked with the customer service team to ensure all orders were input in a timely manner
• Set up new export program for new Asian customers; working closely with QA and Regulatory Departments, lawyers, customs and couriers
VWR INTERNATIONAL 2006 – 2007
Customer Service Representative (contract)
• Enter customer orders received via phone, email and fax
• Expedite and track orders with the warehouse, suppliers and courier companies
• Create material return authorizations; arrangements for product pickups from customer sites
• Maintain timely communication with customers regarding their order status
• Provide technical assistance to customers
• Provide invoice or shipping documents upon request
DEBRA GUMMERSON
TVM BUILDING PRODUCTS 2005
Customer Service Representative / Inside Sales Representative
• Handle all incoming and outgoing customer service calls
• Maintain customer and financial databases; ensuring accuracy
• Order entry and invoicing for both domestic and international orders
• Provide technical support to customers with product, competitor and application questions
• Provide marketing department with support, research and other similar tasks
• Provide relief and support to other departments upon request
YORKLAND CONTROLS 2005
Inside Sales Representative
• Successfully identified and created mailings for 4 different types of end users in Ontario and across Canada
• Created and maintained customer profiles utilizing Microsoft outlook and excel
• Performed telemarketing duties on cold calls and call-back basis
• Worked with the parts counter personnel to expedite parts orders to customers
• Assisted in the setup of in-house training courses on various product lines
• Created quotes and sourced parts for large customer orders
SIEMENS BUILDING TECHNOLOGIES 1996 – 2004
Building Automation
Customer Service Coordinator
• Increase customer satisfaction by approximately 8%, to 96% by creating service call procedures and planning of maintenance
• Maintained constant communication with customers regarding their emergency call status
• Organized in-house or on-site training for customers for their automation system
• Worked closely with internal service team to resolve customer problems/issues in a timely manner
• Liaison for on-call technicians and 3rd party regarding after hours emergency situations
References available upon request
Contact this candidate