Customer Service Manager

P Mukerjee ***************@*****.***

Cell: 810-***-****

Objective:

Obtain a position whereby I can apply acquired skills & experience, while working in a team

environment, thereby continuously growing & contributing to the objective of the organization.

Career Graph:

Joined in March 2007 as IT Recruiter, elevated as Sr. IT Recruiter in September 2007.

Promoted to Asst. Manager in September 2008.

Recruitment Manager since October 2008.

Experience:

BSC Solutions Inc April 2011 - May 2012

Sr. USA Recruiter

BSC Solutions Inc., a Global IT Solution provider headquartered in Troy, Michigan with operations in

India and Middle East and has over 15 years of IT and consulting experience.

Key Responsibilities:

Worked on Various skilled resources pool includes:::ERP (PeopleSoft, Oracle, SAP,MS Dynamics) ::DBA

(Oracle and SQL Server) ::CRM (Siebel, PeopleSoft, Salesforce.com, MS Dynamics) ::Web developers

(.NET, Java, ColdFusion) ::Data Warehousing ::BI (Business Objects, Hyperion, Crystal and Cognos Our

comprehensive offering includes::Permanent Hires::Contract Staffing::Independent

Contractors::Recruiting Services (on demand)- Based on H1B Visa holder/Corp to Corp/GC/EAD/W2.

Katalyst Partners LLC. March 2007 – March 2011

Sr. IT Recruiter

Katalyst Partners is an Application Service Provider and IT infrastructure management company

that remotely manages and hosts applications such as Microsoft Exchange, SharePoint, and virtual

servers; servers such as Windows, Linux and BSD Unix based servers in data center and corporate

environment; and corporate networks, firewalls and desktops. Katalyst Partners is a Microsoft Gold

Certified Partner, and BlackBerry Alliance Member, and Citrix Partner. Katalyst’s clients and customers

are located in over 60 countries, with the majority in USA, Canada, and UK. Katalyst has offices in New

York City and Navi Mumbai. The corporate websites are http://katalystpartners.com &

www.apps4rent.com.

Key Responsibilities:

• Playing a role of team lead, leading a team of 2 recruiters, Receive requirements from each

process manager & then distribute it among my team members.

• Actively involved in internal recruitment of technical positions.

• Sourcing of resources from various channels, like Job Portals, referral programs, Personal

network,

• Sourcing, pre-interviewing, Interviewing, reference checking, salary negotiations

• Handling Recruitment across all levels Junior Level, Middle Level, Senior Level (Junior Admin -

Senior Administrator, Team Leads and Project Leads.)

• Responsible for all Technical Recruitment (Windows, SharePoint, Linux LAMP, Network

Admin, PHP Programmer, Java Programmer, VB.Net, ASP.Net, Flash Developer,SAP,QA

Testing Etc.)

• Responsible for other HR activities like candidate’s joining formalities, induction, Background

Verification, exit interview, providing relieving/experience documents etc.

• Taking care of vendors, facility management etc.

Key Achievements:

• Recruited more than 150 candidates form a selection base.

• 9 employees from my division have been awarded Employee of the month award.

• Consistent revenue generation for the Organization by hiring new employees to complete the

client’s project.

• Got 4 Appraisal for the consistent performance in the current Organization.

• Awarded as a Star Recruiter for the Quarter October ‘09 to December ‘09 on successful

recruitment of 20 IT candidates.

Welcome Tech Pvt. Ltd. November 2005 – February 2007

IT Recruiter

Welcome Tech based in Mumbai, is the leading provider of Recruitment Process Outsourcing (RPO)

services to the International Recruitment Market. A midsized RPO providing recruitment solutions to US

based IT, ITES organizations.

Key Responsibilities:

• Sourcing candidates for USA clients..

• Recruited for IT fulltime and contract positions for the clients.

• Screening candidates through Dice.com, Monster.com

• Interview of US Citizens, Green card holders and H1B Holder and Check their stability

• Sourced, screened and selected high volume of candidates for full-time and temporary Positions.

Key Achievements:

• Received Recognition Letter for Highest closing for the Month October ‘06.

• Received Certificate of appreciation for successfully achieving target.

Reliance Info stream Pvt. Ltd. April 2004 – August 2005

Customer Service Representative

The Reliance – Dhirubhai Ambani Group is among India’s top three private sector business houses on all

major financial parameters, with a market capitalization of Rs.325,000 crores (USD 81 billion), The

interests of the Group range from communications (Reliance Communications) and financial services

(Reliance Capital Ltd), to generation, transmission and distribution of power (Reliance Energy),

infrastructure and entertainment.

Key Responsibilities:

• Attending calls (Complaint, Inquiry, Billing etc) and giving all information about Cellular

(Tariffs, Handset models, payment options etc.)

Key Achievements:

• Earned continuously 10 months PMS in Reliance.

• Awarded "Best Quality Customer Executive" for September 2004 to December 2004 amongst

120 agents.

Vacation Club International June 2002 – February2004

Indoor Sales Consultant

One of the reputed clubs in Calcutta was having 250 resorts, spa, hotel throughout India, 2500 members.

It also provides on a date to date basis additional services such as customer service, reservations,

collections and telemarketing for all its clients and members.

Key Responsibilities:

• Tele calling the customer and giving presentation one of reputed Club

• Selling the club and spa membership with lot of facility

• Meeting the monthly target

EDUCATION:

Welingkar Institute of Management, India

Completed PGDM/MBA in HR Management

University of Calcutta, India

Bachelor of Arts

RELEVANT SKILLS:

Technical Skill Skill Level Last Used Experience

Microsoft Excel 2007 Basic Currently used 6 years

Microsoft Word 2007 Basic Currently used 6 years

Hardware & networking Basic 2009 9 months

A.S.P. Basic 2006 6 months

Training & Extra Curricular Activities:

Hardware & networking training from Jet King Institute, Mumbai.

Participated on Group discussion and debate.

Contact this candidate