Customer Service Administrative Assistant

Tyree’ LeShore

**** ******** *****, ******** ****, Oklahoma 73135 Ph: 405-***-**** Email:

*****.*******@*****.***

Professional Profile

I am proficient and dedicated with ambition to succeed in any given environment. I have an

extensive administrative background with experience in the financial services, mortgage lending

and government procurement/acquisitions sector of the industry. I'm innovative and love learning

new skill sets, and am always up to a challenge whatever the goal or objective. I’m a team player;

as well have the ability to efficiently and effectively work independently. I am driven and

committed towards meeting goals and objectives, provide high-quality of work ethic by using

sound judgment and vast attention to detail. I’m seeking a position to contribute my skills sets

and knowledge along with developing and excelling my best abilities to an employer.

Core Competencies

17 years professional administrative experience • 6 yrs. government contract experience •

Security Clearance: Public Trust • Interpersonal, analytical team management & communication

skills • In-depth knowledge of gathering, analyzing, evaluating and presenting information toward

making decisions and recommendations in a clear and concise manner regularly to a targeted

audience • Contract Oversight • Contractor Management • Negotiations • Procurement • Vendor

Relations Communications • Liaison • Regulatory Compliance • Document Analysis • Staff

Oversight/Development

Professional Work Experience

Concept Solutions, LLC Oklahoma City, OK July 2009 – May 2012

Sr. Contract Specialist - LSSC - AMC Contract- Site: FAA-MMAC Technical Services

Facility

•Served as a Contract Specialist for Office of Contracting and Procurement, in solicitation

analysis, pre and post award, contract modification, termination and closeout administration of

contracts; Prepared and initiated request for quote (RFQ) for acquisition planning in soliciting

vendors and suppliers procuring items for stock (inventory), supplies, tooling, parts,

equipment, and materials, repair, and overhaul in support of the FAA Logistics Center’s

Inventory Systems

•Procure through simplified acquisition procedures in accordance with FAA Acquisition

Management System and Federal Acquisition Regulation (FAR); placement of orders against

contractual instruments that accurately reflect price, schedule, terms, and conditions as

negotiated with suppliers to support operational requirements while serving as an effective

communicator and liaison between government customer, requiring organization, contracting

officer and vendors

•Prepared and managed a range of contracts such as Firm-Fixed Pricing orders, Blanket

Purchase Agreements, GSA Schedule Buys(IDIQ) while formulating acquisition strategy, draft

and finalizing Statement of Work (SOW), sole-source determinations, reviewing offers upon

receipt from contractors, determining competitive range, and cost and price analysis,

negotiation, risk assessment, source selection.

•Monitored the progress of deliverable, initiate follow-ups and report findings of factors

causing delivery delays or otherwise effecting ordering terms and conditions; Resolving

shipment discrepancies by mediating issues between suppliers, the requiring organization and

accounts payable. Reconciled variances between invoices and contract in processing

modifications to update, de-obligate, or retain funds in determining close out of contracts.

•Use of Government ERP databases, computer applications, and Oracle systems in managing

all aspects of the life cycle of the procurement process

•Formalized the process of preparing quote requests and contract administration from

conception to completion in compliance with contracting principles, regulations, and policies;

Implemented, managed and created Standard Operating Procedures for simplified purchasing

acquisition and the contract modification process along with training all team members on the

contract modification process; performed the tasks of approving and rejecting contract

modification for deviations from delivery schedules and contract specifications

•Served as back up Team Lead and Acting Site Supervisor in monitoring, managing and

supervising the day-to-day work activities of 10-20 employees while directing staff and

attending to work issues; responsible for distributing their workload in a timely approach to

meet the organizational requirements

AMC Systems, Inc. Oklahoma City, Oklahoma September 2006 - July 2009

Accounting Clerk III (AP) - FSS Contract with the Federal Aviation Administration

•Provide account service to FAA-DOT customers and Non-DOT (franchise) customers while

performing research and analysis to ensure accuracy and making adjustments as necessary;

complete special projects as requested and assigned; Execute 1099 reportable(s)

•Process and update vendor account request through system mainframe (Kintana) and load

vendor entry into the Oracle based software Delphi; process vendor merges to correct

purchase orders for vendors’ that have tax identification changes or errors, company buyouts,

and or company name change

American Fidelity Assurance Oklahoma City, Oklahoma December 2005 - September

2006

Annuity Services – Representative Customer Service II

•Provided account service to internal and external customers while performing advanced

account maintenance with attention to detail and accuracy

•Processed, reconciled and posted complex premium billings, transfers and distributions in a

timely and effective manner; balanced cash sheet for separate account funds and supplied

supporting departments with reporting information

Principal Technologies (Temp-Hire Staffing Agency) Oklahoma City, Oklahoma November 2004 –

December 2005

Accounting Representative I

•Maintained daily accounting functions; data entry, efficient typing and ten- keying skills in

preparing and processing A/P and A/R vouchers and trial balances reflecting daily general

ledger expenses for all regional branch offices

•Verifies and performs mathematical computations; maintains files while maintaining

confidentiality

File Clerk

•Eliminate outdated or unnecessary materials, destroying them or transferring them to

inactive storage according to file maintenance guidelines and/or legal requirements

•Find and retrieve information from files in response to requests from authorized users

•Keep records of materials filed or removed, using logbooks or computers

•Sort or classify information according to guidelines such as content, purpose, user criteria, or

chronological, alphabetical, or numerical order

Midland Mortgage/MidFirst Bank Loan Center Oklahoma City, Oklahoma August 2001 –

October 2004

Mortgage Loan Administrator - Streamline and Traditional Closer/ Loan Processor II

•Processed and closed mortgage loan documents on HUD/FHA/VA refinances; conventional

and purchases. Verified and implemented loan documentation within bank policy and

compliance regulatory requirements while actively improving loan quality and development

•Served as point of contact for all assigned mortgage accounts, successfully managed each

mortgage accounts along with other special projects assigned. Liaison between mortgage

company and title agents in coordinating and confirming refinance closing

•As Deed/Survey Coordinator responsible for coordinating with the Buyer, Mortgage Company

and Title Company in ordering conveyance instruments (Quit Claim and Warranty Deeds) and

land surveys to clear title or if required to close in accordance by state regulations

•As Team Lead - monitored, lead and supervised 15-20 employees over four different

departmental areas within organization in managing their day-to-day work activities while

promoting a team environment; Improved the morale and camaraderie in providing support

and training to all employees; Implemented and created policies and procedures; Evaluated

problem areas and proposed changes and techniques to improve the overall streamlined

closing process by taking or recommending corrective/disciplinary actions, as appropriate;

Reviewed, analyzed and submitted Crystal reports to upper management for the intention of

reporting production, accuracy, efficiency, timeliness of files reviewed, closed, and funded in

compliance with the mortgage company and bank objectives

Sprint PCS Customer Care Service Center Oklahoma City, Oklahoma June 2001 –

August 2001

Collections Account Representative

•Assisted customers with efficient courteous customer service both inbound and outbound

•Collected on past due and seriously delinquent accounts

•Successfully negotiated customer decisions by obtaining payments and setting up payment

arrangements

•Accountable for noting/updating communications in customer accounts

Southwestern Oklahoma State University

Student Development Placement Services Weatherford, Oklahoma September 1997 – May

2001

Student Administrative Assistant

•Maintained confidential credential and personal counseling files; Coordinated and scheduled

appointments

•Assisted students with career choices; Served as a liaison between students and employers

•Created resumes and teacher credential files for graduating senior

Typing Skills

60 plus wpm / Data entry (11,000 plus keystrokes)

Technical Skills

Proficient in Microsoft Office Word, Excel, and PowerPoint, Ability to maneuver and navigate

through SAP’s, Oracle systems, Delphi and PRISM, Past experience in Oracle financial system

UltiPro, Lotus Notes, Crystal Reporting

Education

DeVry University: Keller Graduate School of Management - Oklahoma City, OK Campus

Master of Business Administration (MBA) June 2012

Southwestern Oklahoma State University, Weatherford, Oklahoma

Bachelor of Business Administration (B.B.A) May 2001

On The Job Training/Certifications

Defense Acquisition University (DAU)

CON100 Shaping Smart Business Arrangements January 2012

FAA Prism Acceptance Course Completion – August 2009

FAA Prism Contract Specialist/Buyer Training: 28 hours – August 2009

FAA Prism Reports and Review Training: 2 hours – May 2008

FAA Discover Training - April 2008

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