Customer Service Professional

PRINCESITA SCHMIDT

*** * ****** *.* Auburn, WA***02

Cell 206-***-**** • **********.*******@*****.***

CUSTOMER SERVICE PROFESSIONAL

Professional Summary

• More than 14 years successful experience in customer service

• Possess Solid Computer Skills – Word, Excel

• Excellent Organizational Skills

• Ability to train, motivate employees

• A team player, acknowledged as “Service Excellence Customer Service Professional”

• Experienced in handling office duties without Supervision

• Enthusiastic/Positive Attitude Skills

Fun, Outgoing, and Energetic

• Goal Oriented

• Public Speaking Experience

• Type 50wpm

PROFESSIONAL EXPERIENCE

Renton Technical College Renton, WA 98056 February 2007 November 2011

Catering Assistant, Substitute Secretary, Cashier Bakery, and Cashier Business Office.

Receive cash, checks, and/or credit cards in payment of tuition and other fees.

Demonstrated computer literacy, including Word and Excel.

Maintain regular attendance, and punctuality.

Quickly and effectively solve student’s questions and or concerns.

Organize, Planning, Critical thinking to collaborate a solution by answering questions, providing information,

and resolving issues.

Process daily cash, checks, credit cards $28,000 on daily basis.

Receiving, and answering calls daily.

Prep assist, set up for events and or/ buffet line.

Seattle Marriott Hotel SeaTac, WA 98188 September 2003 February 2007

Cashier, Hostess, Room Server

Responsible for the cash register, competent with computerized register.

Take reservations, organizes seating, greets guests

Take orders.

Serve food and beverage.

Professional at all times.

Best Western Hotel Federal Way, WA 98003 June 2003 August 2003

Front Desk Agent/ Airport Drive

Facilitate and supervises front desk operations

Monitors property occupancy, administering hotel policies fairly, and consistently.

Attend to guests needs with diplomacy and professionalism.

North Auburn Albertsons Auburn, WA 98002 February 1997 June 2003

Courtesy Clerk, Bakery

Customer Service

Decorate cakes, pies, and cookies.

Answer any customer questions or concerns about a specific product.

PRINCESITA SCHMIDT • Page 2 • **********.*******@*****.***

EDUCATION:

Associate Degree, Green River Community College, Kent, WA March 2005

Currently Online: Strayer University BBA Hospitality/Tourism Management

AFFILIATIONS:

Washington State Negotiator Certified – 2010 2011

Union Shop Steward Certified 2011

COMMUNITY INVOLVEMENTS:

Leukemia Walk 1992

Miss Auburn Scholarship Awarded 2000

Citadel Church Catering Des Moines, WA 2009

Adopt a Highway Green Team Renton, WA 2009

Certificate of Participation “Staff in Service” Renton, WA 2009

Redemption Church Catering Kent, WA 2009 2011

AIDS Walk Seattle, WA 2011

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