Customer Service Project Manager

MIA A. BROOKS

E-mail ***.********@*****.***

216-***-**** Leave Message

Oasis Marketing Solutions

Lead Generation Specialist

**-**/ *******

. Review outbound leads

. Qualify leads using Company process methodology

. Responsible for diligently logging all notes and activities in CRM

system

. Generate qualified opportunities and/or leads in assigned accounts

through campaign-driven outbound calling against set KPIs

. Nurture clients to become fully qualified leads ready for handover to

project manager

. Develop and maintain accurate and detailed customer and prospect

account information

Insurance Express

Lead Generation

06-11/ 07-12

. Initiate outbound calls to potential clients to obtain prospective

leads for our sales team

. Maintain a positive and professional attitude when speaking with

potential clients

. Obtain a minimum number of leads per hour

I See U Investigations

Lead Customer Care/ Researcher

03-02/ Present

. Receive incoming inquiries via phone and email

. Categorize and assess customers initial inquiry

. Conduct pre-employment checks, about an individual's character,

financial status or personal history

. Provide information to supervisors for investigation

INW Contact

Outbound Sales / Lead Generation Representative

09/09-09/10

. Initiate outgoing sales calls to new prospects or existing customers

in order to obtain, re-order, cross-sell, and increase sales volumes.

. Promote a positive and professional corporate image on the telephone.

. Overall need to maintain a positive sales environment.

. Quote prices, inform customers of new existing products, persuade

customers to buy and/or increase through utilization of benefit

selling, volume pricing and/or premium incentive programs for the

existing client base.

. Build relationship with customers by being their account consultant.

. Outbound sales calls/cold calls to opt-in web prospects/client

lists/potential customers' lists in order to obtain prospective leads

for our clients.

OnPoint Advocacy@Home- Seasonal

Advocacy Coordinator

8/07-11/-07

. Outbound calls to political constituents

. Works on issues straight out of front-page headlines

. Engage citizens on important issues facing America

. Creatively draft letters to political leaders, expressing the opinions

of their constituents

LiveOps, Inc.

Independent Agent / Customer Service

3/07-7/09

. Agent receives calls twenty-four hours a day for direct response calls

weekend mornings and afternoons

. Agent answers inbound calls in response to infomercials

. Agent follows a script, takes the order, and provides additional

services to each caller

. Agent builds the order to its maximum value and ensures that caller's

questions are answered completely and accurately

West Telemarketing

Work At Home Customer Support

3/04-9/07

. Inbound calls from national department store customers

. Customer support agents obtain, enter and verify customer information

. Answer questions, resolve issues

. Explain sales features or offer additional products or services

. Provide exceptional customer service

GENERAL LABOR EMPLOYMENT, INC.

EMPLOYMENT SPECIALIST/CONTRACTOR

4/00-8/03

. Set-up contracts with companies seeking new employees; schedule onsite

tour of facilities before finalizing

. Coordinate effective communication between managerial and supervisory

staff

. Accounts Payable/Receivable

. Knowledge of Employment laws, workers compensation & benefits

. Knowledge of payroll policies & procedures

. Interview, test, & hire new employees

. Ability to match potential hires' skills with available positions

. Ability to interact with diverse personalities and remain tactful,

flexible, and professional

. Ability to multi-task administrative duties

EDUCATION: CUYAHOGA COMMUNITY COLLEGE 9/94-9/97

Psychology/Philosophy Major

Microsoft Office Software Courses

URBAN LEAGUE OF CLEVELAND 5/90-

7/90

Certificate: Office Equipment /Word

Processing

BEAUMONT SCHOOL FOR GIRLS 8/80-

6/84

College Preparatory Courses

Diploma: June 1984

SKILLS: Type: 60wpm

Proficient: Microsoft Office Software

Internet/E-mail

Outlook/Powerpoint/Excel/Windows

SALARY: Negotiable

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