Event Planner

Loretta Roberts,

Loretta “Lori” J. Roberts, CMP

E-mail: ***********@*********.***

Profile

Certified Meeting Professional with unique and diverse work experience and skills in Event Planning and

Management, Customer Service, Hotel Expertise, and Sales and Marketing.

Expertise

• Energetic, results-oriented professional dedicated to building and maintaining strong and lasting customer relationships.

• Excellent organizational, communication, and negotiation skills. Extremely detail-oriented.

• Proven ability to define issues, propose solutions and implement changes.

• Adept at managing changing priorities in a fast paced environment in challenging situations requiring ability to learn new skills.

• Self-starter who meets deadlines and requirements while performing multiple tasks. Motivated team player.

• Advanced skills in Microsoft Office Applications, Microsoft Outlook, and Internet Explorer. Knowledge of Microsoft Publisher and Adobe Photoshop.

• Advanced skills in on-line registration software: Certain, RegOnLine, Cvent

Professional Experience

Meetings to Incentives, Inc., Houston, Texas 4/06–10/12

Event Coordinator

Worked directly with the owner of the company and clients to plan all aspects of their meetings, incentive trips and special events. Responsibilities included maintaining websites for on-line registration, preparing budgets and final bills, reviewing and approving contracts with on-site venues and vendors and on-site management.

• Conducted site research and create proposals for future client events.

• Consistently produced events with fiscal responsibility to clients budget ranging from $10,000 - $800,000

• Managed room blocks and rooming lists with hotels.

• Created food and beverages experiences for meetings and events.

• Managed meetings and events at on-site venues.

• Created print pieces and order merchandise for client’s meetings and events.

• Managed transportation arrangements

• Provided customer service and interacted with event attendees.

• Resolved attendees’ issues and special requests.

• Developed and maintained reports vital to the success of each event.

Hyatt Regency Houston, Houston, Texas 2/03 – 4/06

Catering Sales Manager

Solicited, booked, and serviced corporate, non-profit, social, and wedding business through outside sales calls, telephone prospecting, and regular on-site entertaining. Efficiently handled the day-to-day duties of relaying commitments throughout the hotel while booking business by telephone, appointments, and “walk-in” meeting inquiries.

• Focused on building and maintaining a high level of customer satisfaction.

• Organized various customer events including luncheons, weddings and receptions (many ethnic events).

• Participated in creating yearly marketing plan.

• Consistently exceeded revenue goals ranging from $57,000 - $66,000 per month with an average of 106%

• Responsible for maintaining financial responsibility of each group to the hotel.

• Member of Employee Relations Committee and Safety Committees

• Catering Revenue Manager of the Quarter, 1 Quarter 2006

Planners Services Group, Inc., Houston, Texas 12/00 – 9/02

Account Coordinator

W orked in a team environment to plan all aspects of meetings, incentive trips and events for corporate clients. Responsibilities included building websites for on-line registration, preparing budgets and final bills, and reviewing and approving contracts with on-site venues and vendors.

• Created print pieces for client’s meetings and events.

• Developed ideas and marketing concepts; facilitated tradeshow booths.

• Managed meetings and events at on-site venues.

• Provided customer service and interacted with event attendees including physicians and corporate executives. Resolved attendees’ issues and special requests.

• Developed and maintained reports vital to the success of each event.

• Assistant to the Account Manager.

Hilton Houston Westchase & Towers, Houston, Texas 7/99 – 12/00

Executive Meeting Manager

Solicited, booked, and serviced Corporate Group and Catering business through outside sales calls, telephone prospecting, and regular on-site entertaining. Efficiently handled the booking of telephone and “walk-in” meeting inquiries. Delphi experience.

• Focused on building and maintaining a high level of customer satisfaction.

• Organized various customer events including luncheons, receptions and sales missions.

• Participated in creating yearly Marketing Plan.

• Consistently exceeded revenue goals.

Hyatt Regency Houston, Houston, Texas 6/91 – 7/99

System Administrator/Function Book Coordinator/Front Desk Agent

Education

Texas Tech University, Lubbock Texas 5/91

Bachelor of Science, Restaurant, Hotel & Institutional Management

Affiliations/Activities

Meeting Professional International – Houston Area Chapter (MPI-HAC)

• MPI-HAC Vice President of Membership, July 2011 to present

• MPI-HAC CMP Class Presenter, September 2009 to October 2011

• MPI-HAC Director of Member Care, July 2009 to June 2011

• MPI-HAC Leadership Committee, July 2008 to June 2010

• MPI-HAC Member Care Committee, January 2008 to present

Girl Scouts of the USA, San Jacinto Council

Awards/Certifications

• MPI-HAC “Planner of the Year” Award 2010-2011, June 2011

• MPI-HAC “Rising Star” Award 2008-2009, June 2009

• Certified Meeting Professional, Convention Industry Council, March 2009

• MPI-HAC “Leader of the Month”, September 2008

• “Professional Negotiation Skills”, Hyatt, July 2005

• “Professional Selling Skills”, Hyatt, February 2004

• Girl Scouts of the USA, San Jacinto Council, Gold Award, 1985

Contact this candidate