Manager Assistant

Jennifer I. Thomas

***** ***** *** ******, ** ***38

713-***-**** Cell

********@*****.***

Objective: To obtain a position in which I can utilize my experience and

education for continued personal and professional growth and development.

Experience:

09/2010-09/2012: Willow Green Senior Community Director 336 units

Concord Management, Houston, TX

. Increased occupancy from 83% to 95% stabilized within 6mos.

. Lowered delinquents from $32,000 to 1.5% within 8 mos.

. Increased Operating Income by 7% ytd

. Lowered resident turnover from 80% to 45%ytd

. Process Monthly Statements

. Positive to Budget by 32% ytd

. Prepare yearly budget

. Decrease Bad Debt by 5% ytd

. Received Award Best Shopping Scores for 2011

. Received Award Best Improved Receivables/Bad Debt for 2011

. Received Award Best Physical Occupancy for 2011

. Received Award for Best Economic Occupancy Improvement for

2011

. Increased NOI by 20%ytd for 2012

. Train new Community Directors

03/09- 09/2010: Costa Ibiza Community Manager 216 units

NRP Group Houston, TX.

. New Construction Property Tax Credit

. Responsible for walking all exterior and interior before

signing off from construction

. Conducting Leasing Extravaganza's

. Maintaining excellent file audits both internally and

externally

. Minimal corrections need when files are sent to compliance

. 95% or higher collection monthly

. 85% Resident Retention quarterly

. Prepare yearly Budget

09/2007-03/2009: Woodglen Village Property Manager 250 units transferred

to La Jolla on Champion 448 units Centaurus Property Management, Houston,

TX.

. Increased occupancy from 66% to 90% stabilized within 8

mos.

. Lowered delinquents from $60,000 to 1% within 8 mos

. Exceeded Budget occupancy by 10%

. Increased Budget income by 30,000 ytd

. Experienced in Due Diligence

. Experienced in take-over

. Perform multi-million dollar renovation

. Overseen all outside vendors

. Experience in obtaining local permits

. Transferred to larger community to oversee renovation

. Transferred to Improve Occupancy

. Transferred to Improve Collections

01/06-09/2007: Willow Green Property Manager 336 units

Concord Management, Houston, TX

. Increased occupancy from 82% to 96% stabilized

. Lowered delinquents from $42,000 to 1% (Housing Portion)

. Exceeded Budget by 189% ytd

. Increased income by 217,000 ytd

. Increase staffing through the method of Hire Right, Train

Right, and Treat Right

. Experience in State Audits; State Inspections

. Conduct audits to ensure all procedures were being met

. Received awards for "Best Gainer in Occupancy" (3 Quarters

in a row)06-&07

. Also "Best Resident Retention" (3 Quarters in a row)06&07

. Shining Star (3 Quarters in a row)06&07

. Gather data for annual property budget;

. Tax Credit experience

11/04-01/06: Pine Terrance Property Manager 413 units

AMI Management, Houston, TX,

. Increased occupancy from 55% to 75% in three months;

. increased revenue from $69,000.00 to over 100,000.00

. Lowered delinquency from $20,000 to less than 1% delinquent

. Stay within NOI Budget; Gather data for annual property

budget

. Schedule make-readies to prepare units for new resident

. maintain strong staff morale

. morale

03/00-01/03 & 01/04-11/04

Apache Springs Assistant Com. Director 296 units

Alliance Residential Mgmt, Houston, TX

. Supervise and direct staff members

. Top closer ever month

. Delinquent less than 1% on monthly basis

. Resolve resident's disputes and concerns

. Gathering data for preparation of annual property budget

. Schedule make-readies to prepare units for new residents

. Collecting and posting all rental payments, initiate

eviction procedure,

. Ensure all money collected are deposited daily,

periodically audit lease files for accuracy

. Train all new Assistant managers, and Leasing Consultants.

01/03-12/03

Extended Stay INC Assistant General Manager 200 rooms

Houston, TX

. Train staff members in proper procedure in Front Desk,

Housekeeping, and Maintenance standards

. Process daily and weekly room renewals

. Balance cash drawer and credit card charges

. Answer multi phone lines

Education: 1987-1991 Westfield High School

Houston, TX

Additional Skills:

. Microsoft Word 95, 2000, Microsoft Excel, Rent Roll, AMSI,

Yardi all versions Onesite 2.3 and 3.0, NiteVision,

Microsoft power point, Microsoft Outlook; MRI ; Notary for

Texas; Experience in Conventional and Tax Credit

properties

Contact this candidate